Mariner FinanceReviews of marinerfinance.com

I'm not usually one to leave reviews, but my experience with Mariner (Mechanicsville, VA) today is worth sharing. Yesterday, August 19, 2026, I spoke with a Mariner associate who told me I had been approved to refinance my loan. The refinance amount was small, but it would have been helpful because it would extend my next payment into October. I scheduled an appointment and assumed everything would go smoothly. When I arrived at the office today, I was taken into a room and left sitting there for an hour with barely any acknowledgment. I was initially told they were working to close the refinance. Then, I was informed that they could not offer what had been promised due to information from my pay stub (which was also shared with them the previous day), but could give me a different amount if I used my vehicle as collateral. The entire purpose of refinancing was simply to move my payment date, so I politely declined. The associate then said they could refinance the loan just to push the payment out. But that was wrong too - a few minutes later the associate returned and said they could not do that either unless I used my vehicle as collateral. I am dumbfounded by how poorly this situation was handled. The associate knew exactly why I wanted to refinance, yet there was no apology or acknowledgment of the inconvenience, wasted time, or conflicting information. To make matters worse, the associate ended the conversation by saying, "I'll just leave this open for a week in case you change your mind." The sooner I pay this loan off, the better. Do better Mariner. If I hadn't been extremely late for an appointment, I would have demanded to speak to a manager. Edit**I reached out as suggested and received an insincere apology but no consideration was given to any of the misinformation shared with me. In fact, the conversation was turned to everything that I am doing wrong in handling my loan. My review stands. They are all smiles when things are going well, but if you start to struggle, beware.

⚠️ My Experience With Mariner Finance — Think Twice Before Borrowing I am sharing this review because I believe people deserve to know what my experience with Mariner Finance has been before trusting this company with their finances. I was a Mariner Finance customer for more than three years. I made my payments and maintained a relationship with the company. Then, in 2025, I lost my job and experienced a significant financial hardship. I was out of work for more than 32 weeks. In June 2025, I proactively contacted Mariner Finance and explained my situation. I wasn't trying to avoid my responsibility. I was asking for assistance, a hardship arrangement, or some type of reasonable solution while I worked through unemployment. I never received the help I was looking for. Instead, the situation eventually escalated into legal action. Mariner took me to court, and I am now dealing with demands for financial information and other matters through the legal process. What bothers me most is that I tried to communicate with them before things got to this point. I was asking for help during a legitimate financial hardship, not refusing to pay. My experience has completely changed how I view this company. I cannot speak for every Mariner customer, but I can speak for myself, and based on my experience, I would strongly encourage anyone considering a loan with Mariner Finance to do their homework first and understand exactly what they are getting into. There are also publicly available records showing that Mariner Finance has faced consumer complaints and significant litigation involving allegations concerning its lending and collection practices. Those matters speak for themselves. For me, the biggest lesson is simple: When you are doing well, borrowing money is easy. The real test of a financial company is how it treats you when something goes wrong. Unfortunately, my experience with Mariner Finance during one of the most financially difficult periods of my life has not been one that I would recommend to others. My recommendation: before taking out a loan with Mariner Finance, read everything, understand the terms, understand what happens if you experience financial hardship, and research the company and its history carefully. I personally would not recommend Mariner Finance based on my experience. And if you are currently considering borrowing from them, I strongly suggest you look at other options first.

Katie Bailey was a pleasure to work with. She was very patient, helpful and very knowledgeable as well as professional in assisting me. I would highly recommend her to anyone looking for financial assistance.

It was a wonderful experience. Tiffany was very helpful throughout the whole process . Thank you Tiffany!

Excellent people to deal with. Made us feel at home. Angie was great to work with.

Grateful is an understatement ❤️

Robin in Macon office was fantastic!! She worked all day with me and got everything done! She even led me out of Macon when she got off of work .and that meant more to me than the loan..I am right at 74 and lost as a goose in Macon..thank you Ms Robin!!

The process was quick and simple. The loan terms were clear as day and several options which was very nice. I definitely would loan with this company again.