kelly C.
The overall process of getting approved…
The overall process of getting approved for our home improvement project was easy and simple. However, no offense to the person that called me to talk to me about our loan and how to start making payments, but the person that called sounded really unprofessional and like they didn’t know what they were talking about or what they were even calling about. My husband and I were sitting there on the phone and they basically said that they were calling and to ask ask us if we had any questions about anything and we haven’t been directed in any specific way how to start making payments or when to make payments as we never received anything in the mail, the lady that talked on the phone sounded really uneasy and not professional at all as if they were ashamed somehow to be reaching out to us. It is just a really awkward conversation.
Response from Mariner FinanceJan 6, 2026
Thank you for your feedback, Kelly. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. Your experience and concerns will be addressed with Operations Management. If you would like further assistance or have any questions, please call our Customer Relations Department at (844) 338-2080.