Tammy J.
MAKE SURE YOU READ THE FINE PRINT…
This review is not based on how kind the staff seems to be. What I am about to say has nothing to do with whether or not there are nice people working there. Because they are. This company receives one star because of the deception and highway robbery at the CORPORATE level. I, too, was at rock bottom when a check showed up with my name on it. The amount was small; however, it was enough to accomplish what my need was at that time. What upset me to the fullest is learning that their interest rate was set at .68%! Which. Is FAR MORE than HALF. Had I known I’d be caught up in a snake trap, I would have simply torn it up and not bothered with it — AT. ALL. To date, which has only been two months, I paid 300.00 towards my repayment, which was far above the minimum required because it was my intent to return what I borrowed quickly. And guess what?? Only 100 went towards my loan repayment in two months. The other 200? So happy you asked! Well, THAT found its way into THEIR pockets for loaning me 2,000. Now, I am forced to pay an extremely large amount if I am going to get any paid down at .68% interest. HAVE to pay it off quicker than anticipated, so this puts me BACK in a hardship! And when I questioned the rep about why my balance barely budged, after paying well over the requested minimum, would you like to know what she said? “Didn't you read the fine print?!” Well, guess what? I was going to get another amount that day and tell my large circle how MARVELOUS of a GODSEND these people are, but I'd be lying! That FINE PRINT ensured I will NEVER do business with them again, I'm reporting it to the BBB, and I AM telling everyone I know, “DO NOT get a loan from this company, unless you can AFFORD their ‘fine print!’” My husband is a diabled Veteran, who served this country over 40 years, FAITHFULLY. And this is how our country repays us. It's just sad to rip Americans off that way. Greedy and vicious. It'll NEVER happen again, though! Better rates at the Credit Union! So I'm kicking myself for not going THERE. Because what I believed was a blessing? Turned out to be a trap. A CURSE. 🥹
Response from Mariner FinanceOct 9, 2024
Tammy Jones, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.