Dana R.
Be careful in choosing a loan company
Up til this week I've had great interactions with Mariner Finance, Glen Burnie, Maryland branch. I had decided to make my monthly payment early in the month of August 2025. I verified this anticipated move with our loan preparer (Jonae) along with the fact of using my bank account instead of my husband's which was lined up for automatic withdraws. She said it was fine. So there I made a early payment of a few hundred dollars feeling good about it. About a week later a few hundred was taken out of my husband's bank account causing it to overdraft. We reported this immediately wondering how did this happen. To date, we still are offered no explanation. They had us running around getting different information from us from our banks as though we were in the wrong. We feel they had no intention of returning the funds only to credit it to September's payment. Finally we asked to receive at least the overdraft fee we were charged. We couldn't accommodate their wants as we had no funds after they caused our overdraft. We can offer anyone dealing with this company to please be really careful cause this could happen to you.
Response from Mariner FinanceAug 25, 2025
We greatly appreciate your feedback, Dana. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. It seems that our AutoPay feature was not clearly reviewed by the local branch office and we would like to clear up any remaining confusion. When recurring payments are set, they will process each month on the payment due date, regardless if extra payments or “early” payments are made. This is by design due to many customers opting to make extra payments to pay off their loan early to save on finance charges/interest or for our Sales Finance loans that have a Same-As-Cash promotion where payments cannot be late and the balance must be paid by the promotion’s expiration date. After review of your account, it seems your local branch did provide the refund of overdraft charges as you requested. If you have any further questions or need assistance with an issue in the future, please reach out to our Customer Relations Department at (844) 338-2080.