Sedonia S.
I received a promotional check from…
I received a promotional check from mariner finance nearly 3 years ago, I always paid on time not one late payment. I attempted to obtain a loan for the holidays and brought all verification as requested. After 3 hours of the wait game, I was denied because my husbands driver’s license had our old address then they requested a copy of my lease agreement, no problem mad a call and it was sent. The manager then returned stating my husband’s income could not be accepted. In spite of the social security award letter and statements from our bank. Our experience was awful inspite of our transparency. The loan amount was 1/3 of the original loan. Our experience was embarrassing despite our efforts to comply with their request all of which was verified. Thank God I have one year to pay them out. I would not recommend them at all unless you’re willing to be treated less than a citizen
Response from Mariner FinanceDec 8, 2025
Thank you for your feedback, Sedonia. We strive to deliver an outstanding customer experience and apologize for not meeting those expectations. It is important to note that loan offers presented to an applicant are conditional based on the information provided by the applicant, and the applicant is advised that offers are subject to change based on the applicant's credit qualifications and the ability to successfully complete all verification requirements. After review of the verification documents provided, you did not meet the minimum requirements for the amount requested. If you have any questions or concerns, please feel free to contact your local branch office or our Customer Relations Department at (844) 338-2080.