Ryan M.
Part was wrong
Part was wrong
Response from Marin BikesApr 2, 2024
Hi, So sorry about that, Please can you email [email protected] so we can get it resolved for you

Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Marin Bikes (marinbikes.com) has 404 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ryan M.
Part was wrong
Response from Marin BikesApr 2, 2024
Hi, So sorry about that, Please can you email [email protected] so we can get it resolved for you
ELI
I bought a Marin DSX (base model). Everything met my expectations except the front tire to fork clearance. The Marin website advertises many advantages. One of the advantages they specifically list for the DSX line is clearance for larger tires. They even show how they modified the frame's seat tube to create clearance. The problem is the fork clearance for the base model is really poor. And while the whole "LBS" (local bike shop) idea is noble, this is 2023, and people WILL order bikes online. It's normally not a problem, as many companies provide sufficient and accurate information to make informed purchases. I spent hours reading specs, and details. I was not prepared for a Marin curve ball though. I'll be keeping the bike, as everything else is good. But I won't be buying another Marin, simply because they are unresponsive to questions.
Response from Marin BikesNov 15, 2023
Hi, We are so sorry about your experience. Please know our team is working to get you a new fork asap.
Customer
No instructions to assemble bike - or no tools to assemble
Response from Marin BikesNov 7, 2023
Hey there, We are sorry to hear of the issues you faced and we'd like to make it right for you. Please contact your place of purchase who will be able to work with Marin Bikes to help you get sorted out. Thanks for taking the time to review your recent purchase and for the high praises for the bike - we are stoked to have you riding with us!