Bill P.
Received my new bike on Friday
Received my new bike on Friday. When I attempted to assemble it, I found that it is missing the bearing cups in the head tube and has three small chips in the frame. I emailed customer service right away and sent in a customer service form first thing Monday. It’s impossible to find a phone number to call and beyond frustrating at the slow response.
Response from Marin BikesOct 9, 2024
Hi, Sorry to hear about the issues with your bike. We are a small team, and whilst we aim to answer customer service enquiries within 24 hours, sometimes we don't hit that target. It looks like you purchased the bike through the ExpertVoice platform, please contact them to start the warranty process with us, as unfortunately we are only able to work through dealers to process claims. If they are unable to respond to your ewxpected timeline, please feel free to email us on [email protected]