Marin BikesReviews of marinbikes.com

The part ordered was not in the package. Only the receipt! I'm sure this will be worked out.

Not getting my phone calls and emails returned. Marin staff doesn't know much about how the ShipEarly program works. Phone messages have names of people that aren't the same people. Some of phone messages to accting or sales tell me to call or text or email them but don't leave any email or text numbers or phone numbers - not helpful. Company phone numbers are all messed up. Sounds like not enough staff to meet customer needs.

Prior to making a recent bike purchase, I attempted to reach out to Marin on multiple occasions. I was unable to speak to anyone by phone, and it took nearly two weeks to receive a response via email. After making the purchase, I experienced a warranty issue with the bike. Again, it took approximately one week to receive a response via email. Beyond that, they did not assist me with the issue. All that to say, the bike is great but the customer service is quite poor.

The drive train is really, really bad…pretty disappointed but I’ll replace the drive train and give it a shot. The gears shift and fall without touching the shifters, any weight at all in any gear and it skips excessively. Walmarts mountain bikes have better setups than this. I cannot stress enough how bad it is. The tires, grips, pedals and shifters are all much cheaper feelings than I anticipated. I know it’s a budget oriented bike, but was still shocked in a bad way. Really could not be more disappointed. I would definitely recommend almost anything else.

The quality has plummeted. I think the steel is Chinese, (back when I bought and sold steel we were forbidden from buying Chinese steel), some in my rear hub assembly just sheared off, like how does that even happen? It's just cheap parts over all, and they used to make great bikes.

Ordered a rim and added a build kit just to get over the $50 needed for free shipping. Then they only send the kit and canceled the rim order because out of stock. Now I have a build kit that I don't need.

Paid 150$ for shipping and bike is over 5 days late and yet to receive it.

First bike I ordered online was processed, took my money. Two weeks later I was notified order was cancelled because they were sold out. Still showed available online. Ordered new bike that was one level down, but was $100 more expensive. Bike arrived four days late from the shown delivery date. Seat post clamp lever was loose inside the box and the other three pieces (nut, barrel, and bolt) were missing. Probably due to a large hole in the shipping box. During assembly of the rest of the bike, I found a spoke that was severely bent and loose - needs to be replaced. I got online to contact Marin to replace the missing parts. No way to call them. The only means to report damaged and missing items was an online template for general use. Waiting... I will never order another Marin that is directly shipped from the company.