Marin BikesMarin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Marin Bikes (marinbikes.com) has 404 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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John A B.
Great support for an "older" model that just needed a proprietary derailleur hanger. I would have much preferred a shipping option that wasn't a $15 premium via FedEx... Ground for $5? It's a 2oz derailleur hanger, throw it in an envelope. get creative.
Response from Marin BikesSep 15, 2025
Thankyou for your feedback, we will take your feedback onboard and try and adjust accordingly. Happy trails
Mike
Don't order the tracker signs. They look good but they are easily damaged. Mine came with two dents.
Response from Marin BikesAug 28, 2025
We are genuinely sorry to hear this, we do our best to package them securely, but sometimes even that is not enough. Please can you email [email protected] and we will get another one shipped out to you
Samuel D.
The customer service rep I contacted, Cindy Lacotta, insulted me. Text quoted below. Gravy, the rep she passed me off to, was helpful. Hey Gravy, This is an ExpertVoice order, and I suspect the guy isn’t really an “expert”. *eyeroll* Can you reach out to him and help him out? Thanks, c.
Response from Marin BikesJul 10, 2025
Hi, we are truly sorry to hear of your experience. Rest assured this is not how we expect our customers to be treated and we will handle it accordingly internally.
Florida P.
One bike arrived fine & is great! A second shipment/bike was damaged, missing parts & probably needs to be replaced...
Response from Marin BikesJun 18, 2025
Hi, Sorry to hear that! It looks like you ordered through expertvoice. Please contact their customer service to organise replacement parts.
Kyle L.
Steven Gravenites gave me incorrect information after I specifically reached out to avoid the situation that I ended up in. I explained the part I needed, the bike in question (including a picture for reference) and I ended up ordering the wrong parts based on his feedback. I managed to get in contact with Erich Beideman via your phone system and he actually listened and found the right part that I needed. Erich deserves praise here, but prior to him, things were pretty dismal.
Response from Marin BikesMay 22, 2025
Hi, we can only apologise for any inconvenience caused and will look at our systems to try and minimise things like this happening in the future. Hopefully your bike is all sorted now and you are able to get out and enjoy some miles
Nathaniel F.
I still haven't heard about my part being shipped four weeks after the order. There has been no reason given for any delay. I received an email on january 7 that i would be notified when my order had been picked, packed, and shipped.
Response from Marin BikesJan 27, 2025
Hi, Apologies for any confusion. Your Fedex tracking is 409492900093. It was delivered on Jan 9th. If you have further issues please feel free to hit us up on [email protected]
JB
A few things to mention here… 1. There is no way to contact customer service via phone. 2. I sent an email requesting an update on my order and no one ever replied. 3. My bike did not arrive in the type of box that was mentioned in Marin’s YouTube channel, and the bike had chipped paint on the carbon fiber frame. For a bike this expensive, I expected a better interaction with the company and a better product.
Response from Marin BikesNov 14, 2024
Hi, Apologies you have not had a great experience with your bike. As someone who purchased through one of our partners (expert voice) please can you contact them directly to start the warranty process.
Charles G.
First off, why do you have at least 40 different dropouts? And Secondly, why is the cost to ship a small lightweight part to my door nearly as much as the part? Rediculous.
Response from Marin BikesOct 14, 2024
Hi, Thanks for your feedback on our multiple hangers - unfortunately not all bikes are able to use the same hanger. Regarding the cost of freight, we are always trying to offer the most cost effective solution, but sometimes we are at the mercy of our freight companies. For future reference your local Marin dealer should have the hanger you need in stock
