Marigold ShadowsReviews of marigoldshadows.com

Response from Marigold ShadowsApr 27, 2020

Hey Heidi, We sincerely apologize for the disappointing experience you had shopping with us. Unfortunately, when you reached out again the other day, we had no one at customer service because the agent scheduled to handle the customer service that day was out sick which is why we haven't been able to respond to you immediately. We guarantee you that we do our best to answer almost all of our customer messages within 24 hours. Upon checking, your concern's already been resolved yesterday via e-mail and the correct tracking info has been provided to you. If you have any further questions or concerns, please don't hesitate to contact us again via e-mail at [email protected] or messenger. Best, Marigold Shadows Team

Response from Marigold ShadowsApr 4, 2020

Hey Gloria, We would like to apologize for your negative experience shopping with us. We'd like to learn more about the issue you're having and make things right. I was trying to pull up your order in our system but I can't seem to find an order placed on January 30th, under the name "Gloria". Can you please send us an e-mail at [email protected], so we can assist you further regarding the issue on your order? We only ship orders from our Asia warehouse if the items are unavailable in our US warehouses and we also send an email prior shipment to let the customers know that their order may take longer than usual. It appears there are further delays on shipments due to the pandemic happening that led to quarantines and lockdowns and we sincerely apologize for the inconvenience. We'd also like to let you know that there's a time-frame we follow when we consider a package lost. If your order still hasn't arrived within that time-frame, we'll either ship a replacement or process your refund, whichever you prefer, so we guarantee you that if you don't receive your order within that time-frame, you will get your money back. Kindly send us an e-mail at [email protected], so we can remedy this issue. Thank you and stay safe, Gloria! Best, Marigold Shadows Team

Response from Marigold ShadowsJan 26, 2020

Hey Nina, Thank you so much for leaving a review! Sorry to hear about the inconvenience. We usually don't put paperwork on the packages to avoid having customers send packages back to our warehouse because we have a different address where we take returns. We accept all returns within 30-days of the package being delivered as long as they're unworn and in the same condition that you received it. It's actually very easy to return an item. You just have to submit a return request at https://marigoldshadows.com/pages/returns and our returns team will get back to you with the details on how you can return your order. If you have any questions or any other concerns, please feel free to send us an email at [email protected] and we'd be happy to help. Best, Marigold Shadows Team

Response from Marigold ShadowsJan 6, 2020

Hey Ann Marie, We're so sorry about the inconvenience and we understand your frustration. We try our best to respond to tickets within 24 hours and we sincerely apologize for the delay in responding to your e-mail due to the high volume of tickets we're receiving during the holidays. I have checked on your ticket and I can see here that one of our support team had sent you a response in less than 2 days and I hope we were able to clarify your concern. I have also checked on your order and I can see here that it's already been marked as delivered by USPS. If you're not happy with it, please feel free to contact us at [email protected], so we can assist you in processing a return for a full refund. Again, we sincerely apologize for the inconvenience and we thank you for your understanding. Regards, Marigold Shadows Team