Marigold ShadowsReviews of marigoldshadows.com

Response from Marigold ShadowsAug 4, 2026

Thank you for your follow-up, and we're sorry to hear that you've had a frustrating experience. We've carried out another thorough search using the name and email address associated with this review, but we're still unable to locate an order matching your details. We also cannot find any previous emails from the email address linked to this review. Thank you for clarification but we still can't find the dress or your order. We'd genuinely like to investigate this further and understand what happened. Could you please let us know which email address you used to contact us and, if possible, the name or style of the dress you purchased? This will help us locate your order, review the correspondence, and investigate the quality concerns you've raised. We take all feedback about our products seriously and want to resolve this for you as quickly as possible. Once we have the correct order details, we'll be happy to review your case and ensure it's handled appropriately.

Response from Marigold ShadowsAug 4, 2026

We're sorry to hear about your experience and understand how frustrating it can be when you're unable to get the information you need before placing an order. We take customer enquiries seriously and strive to respond to every message as promptly as possible. If you were trying to contact us and still have questions about our products or an order, we'd be happy to help. Please email us directly at [email protected], and our team will ensure your questions are answered. We typically reply within 24 hours. If you don't receive a response within that time, we kindly ask that you send your message again, as it's possible we may not have received your original email. We appreciate the opportunity to assist you and hope we can provide the helpful and responsive experience you were expecting.

Response from Marigold ShadowsAug 11, 2023

Hi Jeanelle, We apologize for any dissatisfaction you may have experienced during your shopping with us. We have reviewed your emails and can confirm that we have already responded to you. As we mentioned before, there was no need to return the wrong item you have received as we have already processed a refund for it. Furthermore, we have approved your request to return the other item. Kindly note that we do not provide free returns, and this information is clearly stated on our website. Upon checking our records, we can verify that we sent you a response on August 2nd at 9:17 PM, and you viewed our response on August 2nd at 9:49 PM. Here is a screenshot for your reference: https://prnt.sc/PXUu3N24EORY. If you have any further concerns, please don't hesitate to reach out to us at [email protected]. We are more than happy to assist you. Thank you. Best regards, Marigold Shadows

Response from Marigold ShadowsJun 30, 2023

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with our company was not satisfactory. We would like to clarify that we do not engage in any fraudulent or dishonest practices, and we certainly do not intend to "steal" from our customers. As stated on our website, we do not offer free returns, and customers are responsible for covering the cost of return shipping. Our returns policy can be found at https://marigoldshadows.com/pages/returns. We have already approved your return request, and we apologize for any inconvenience caused if you did not receive the email with return instructions. Please let us know if you would like us to re-send the email, and we will be happy to do so promptly. We value your business and want to ensure that you have a positive experience with our company. Please feel free to contact us directly if there is anything else we can do to assist you.