Mariam's CollectionReviews of mariam-col.com

Response from Mariam's CollectionFeb 20, 2026

Hello, We’re sorry to hear that you were disappointed with your purchase. However, we would like to clarify a few important points for transparency. All Mariam’s Collection original products are photographed and described accurately, including clear details of pleats, cuts, and fabric structure. If the item you received does not match the product description or images, we sincerely invite you to contact us directly with your order number and clear photos so we can properly investigate. We would also like to gently note that our website carries products from different suppliers at various price points. For guaranteed Mariam’s Collection original designs, customers should ensure that the supplier listed is “Mariam’s Collection.” Our original pieces consistently receive strong feedback for quality and craftsmanship. If there has been any misunderstanding regarding the product or supplier, we are more than willing to review and clarify the matter. As a Muslim-owned business, we operate with honesty and accountability. We welcome constructive feedback but cannot accept inaccurate claims without verification. Please reach out to us directly so we can resolve this properly. Kind regards, The Mariam’s Collection Team

Response from Mariam's CollectionFeb 12, 2026

Assalamu Alaikum dear sister, We are truly sorry to hear that your dress arrived damaged. We completely understand how disappointing and upsetting that must have been, especially when you were expecting a beautiful piece. Regarding the claim process with Seel — when customers choose the Worry-Free Purchase protection, damage claims are handled through Seel directly, as they are the protection provider. This allows claims to be processed faster and ensures customers are reimbursed properly for shipping-related damage. We understand that waiting can feel frustrating, and we sincerely apologize for any delay you are experiencing. Please know that we never deny help intentionally. If the item is confirmed as faulty and the claim is approved, you will absolutely be compensated according to the protection terms. Even if the dress is currently sold out, we are happy to discuss alternative solutions with you once the claim is resolved, insha’Allah. As a Muslim-owned business, we strive to operate with fairness and accountability. We would never want a sister to feel unsupported. Please reach out to us again directly with your order number MC50632 so we can personally review the case and see how we can assist further. May Allah grant us ease in resolving this matter for you 🤍 With sincerity, The Mariam’s Collection Team 🌙

Response from Mariam's CollectionFeb 3, 2026

Assalamu Alaikum dear sister, Thank you for bringing this to our attention. We’re truly sorry that this matter has caused you frustration, and we understand how concerning it feels when a quality issue is not yet resolved. Please know that we take claims of faulty items very seriously. For any items believed to be defective, we always request clear photos or videos so our team can properly review and confirm the issue. Once a quality fault is verified, we do offer returns, exchanges, or appropriate solutions, in line with our policy — this commitment has never changed. If this case is still pending, we kindly ask you to contact us again directly (or reply to our previous email) with your order number MC49998 and any supporting images, so we can prioritize reviewing it and move toward a fair resolution, insha’Allah. As a Muslim-owned business, we strive to act with honesty, accountability, and care for every sister. We appreciate your patience and the opportunity to resolve this properly. May Allah grant us ease and understanding in settling this matter 🤍 Warm regards, The Mariam’s Collection Team 🌙

Response from Mariam's CollectionFeb 3, 2026

Assalamu Alaikum dear sister, Thank you for sharing your experience with us. We’re truly sorry to hear that the items did not meet your expectations, and we understand how disappointing that can feel. Please know that it is never our intention for any sister to feel unhappy with her order. We would like to gently clarify that we always strive to present our products as accurately as possible through photos, videos, fabric descriptions, and measurements. However, we also understand that personal expectations of fit or fabric feel can sometimes differ from individual to individual. Regarding your refund request, we follow a clearly stated Refund & Return Policy, which allows refunds or exchanges in cases of verified quality issues, defects, or incorrect items received. When an item is delivered as described and without quality faults, we’re unable to offer refunds based on fit or personal preference alone. This policy is applied consistently to all customers, with fairness in mind. That said, if you believe there was a genuine quality issue or that the product significantly differed from what was described, we sincerely invite you to contact our support team again with clear photos and details. We are always willing to review and reassess any case with evidence, insha’Allah. As a Muslim-owned business, we strive to operate with honesty, transparency, and accountability, and we truly appreciate your feedback as it helps us reflect and improve. We wish you ease and goodness always 🤍 Warm regards, The Mariam’s Collection Team 🌙

Response from Mariam's CollectionFeb 3, 2026

Hello, Thank you for sharing your feedback. We take all reviews seriously, and we’d like to clarify a few important points for transparency. First, our Refund & Return Policy clearly exists and is publicly available on our website. We offer free returns or exchanges in cases of verified quality issues or incorrect items, and this policy has always been consistently applied. Claims that our return policy “doesn’t exist” are factually incorrect. Second, regarding the comment about “cheap material”: we offer a wide range of products at different price points, with materials and details clearly described on each product page. Thousands of verified customers have shared detailed feedback confirming the quality of our materials relative to price. If there was a genuine quality concern, we encourage customers to contact us directly so we can investigate and resolve it properly. We welcome honest, experience-based reviews. However, feedback that contains no order reference, no product details, and no attempt to contact our support team makes it difficult for us to verify or assist, and does not reflect how we operate as a brand. As a Muslim-owned business, we strive to conduct our work with honesty, transparency, and accountability. We remain open to constructive dialogue and are always willing to help when concerns are raised in good faith. Kind regards, The Mariam’s Collection Team

Response from Mariam's CollectionFeb 3, 2026

Assalamu Alaikum dear sister 🤍 Thank you so much for sharing your honest experience with us. Alhamdulillah, we’re truly happy to hear that you’ve loved both your Eid pieces and everyday abayas, and that you found the quality and pricing to be a good balance. We also really appreciate your thoughtful reminder about ordering ahead for special occasions — this is very helpful for other sisters as well. We always do our best to ship orders as quickly as possible, and planning ahead truly helps ensure everything arrives with ease, insha’Allah. Thank you for your continued support and trust. May Allah bless you and grant you barakah always 🌙✨

Response from Mariam's CollectionJan 17, 2026

Assalamu Alaikum dear sister 🤍 Thank you so much for your lovely review. We’re truly happy to hear that our website made your shopping experience easy and clear, and that the items you received exceeded your expectations, Alhamdulillah. Putting detailed descriptions and transparency first is very important to us, so it means a lot to know that it helped you feel confident in your purchase. May Allah bless you for your support, and we look forward to serving you again, insha’Allah 🌙✨

Response from Mariam's CollectionJan 9, 2026

Assalamu Alaikum dear sister 🤍 JazakAllah khair for your kind and thoughtful words. Alhamdulillah, we’re so grateful to hear that both of your orders exceeded your expectations and that you felt the quality, modest designs, and service were all just right. Your trust and willingness to return mean a great deal to our team. May Allah bless you for your support and grant you ease and barakah always 🌙✨ We look forward to serving you again, insha’Allah.