Mariam's CollectionReviews of mariam-col.com

Response from Mariam's CollectionSep 4, 2026

Assalamu Alaikum dear sister, 🤍 We're truly sorry to hear that the fabric was not what you were hoping for. As outlined on our website before purchase, our return policy accepts returns for quality-related issues only. Because personal preference regarding fabric, color, or style is subjective, we are unfortunately unable to accept returns solely for those reasons. We understand this may be disappointing, and we sincerely regret that the policy did not meet your expectations. That said, we never want any customer to feel that their concerns have not been heard. If you believe there is anything about your order that requires further review, we would be happy to look into it again. Please feel free to contact our Customer Service Manager via WhatsApp at +1 555 870 3890 with your order number. If you would like your case to receive further review, you are also welcome to contact our General Manager, Jamila, directly at [email protected]. She will personally review your case and all the information you have provided, and do her very best to ensure your concerns are carefully considered, in shaa Allah. Thank you for taking the time to share your feedback. It helps us continue improving our products, communication, and customer experience. May Allah bless you and your family with ease and goodness. 🤍 Mariam's Collection Team

Response from Mariam's CollectionAug 14, 2026

Assalamu Alaikum dear sister, 🤍 Thank you for sharing your honest feedback. We are truly sorry that the dress did not turn out the way you expected, especially when you were looking forward to wearing it. We completely understand your concern regarding the pleated details. The design details shown in our photos are an important part of the style, and if the pleats are not appearing as intended on the item you received, we take this seriously and would like to investigate further. Sometimes the way a garment falls can vary depending on body shape, fabric drape, and how it is worn, but we understand that your concern is not simply about fit — it is about whether the design details match what was presented. We sincerely apologize if our previous response made you feel that your concern was dismissed. That was never our intention. Your feedback helps us review both our products and the way we communicate with our sisters. Please kindly send us your order number and photos of the dress via WhatsApp at +1 555 870 3890 so our team can review it carefully. If you would like further assistance, you are also welcome to contact our General Manager, Jamila, directly at [email protected]. She will personally review your case and ensure your concerns receive proper attention, in shaa Allah. May Allah bless you and make things easy for you. 🤍 Mariam’s Collection Team

Response from Mariam's CollectionJul 20, 2026

Assalamu Alaikum dear sister, Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience, and especially sorry that you feel your emails have not received the attention they deserve. At Mariam’s Collection, we take the accuracy of our product descriptions very seriously. We will review all the relevant information as quickly as possible, including the product details, material specifications, and the evidence you have provided. If we find that any information on our website is inaccurate, we will correct it immediately. Transparency and honesty are values we are committed to upholding, and we appreciate you bringing this to our attention. We are also concerned to hear that you have not received a response regarding your return request. That is not the level of service we strive to provide, and we sincerely apologize for the frustration this has caused. Please contact our Customer Service Manager via WhatsApp at +1 555 870 3890 with your order number so we can locate your case immediately and investigate it without further delay. If you would like your case to receive further review, you are also welcome to contact our General Manager, Jamila, directly at [email protected]. She will personally review your case, including all the information and evidence you have provided, and do her very best to ensure your concerns are carefully considered and addressed, in shaa Allah. Thank you again for your patience and for giving us the opportunity to investigate this properly. Feedback like yours helps us improve, and we remain committed to providing accurate product information, transparent communication, and a better experience for every customer. May Allah bless you and your family with ease, goodness, and barakah. 🤍 Mariam’s Collection Team

Response from Mariam's CollectionJul 13, 2026

Assalamu Alaikum dear sister, Thank you for taking the time to share your experience. We are truly sorry that the item did not meet your expectations, and we understand how disappointing that must have been. Regarding the fabric, all product descriptions, including material composition, are based on the specifications provided by our production team and suppliers. However, we also understand that how a fabric feels can be a personal experience, and we sincerely regret that it was different from what you expected. We would also like to clarify our return policy. As stated on our website before purchase, we accept returns for quality-related issues only. For non-quality-related reasons, including personal preference or when the product differs from a customer’s expectations but is consistent with the product description, we are unfortunately unable to accept returns. We understand that this policy may not meet everyone’s expectations, but we apply it consistently and fairly to all customers. That said, we never want any customer to feel that their concerns have been ignored. If you believe your item may have a quality issue, or if you would like us to review your case once again, please contact our Customer Service Manager via WhatsApp at +1 555 870 3890 with your order number. If you would like your case to receive further review, you are also welcome to contact our General Manager, Jamila, directly at [email protected]. She will personally review your case and ensure it receives the attention it deserves, in shaa Allah. Thank you again for your honest feedback. Comments like yours help us continue improving our product descriptions, customer communication, and overall shopping experience. May Allah bless you and your family with ease and goodness. 🤍 Mariam’s Collection Team

Response from Mariam's CollectionJul 20, 2026

Assalamu Alaikum dear sister, 🤍 Thank you for sharing your feedback. We are truly sorry to hear that the product did not meet your expectations. We never want any customer to feel disappointed after receiving an order, especially when the item is different from what they were hoping for. Your comments about the fabric and the product photos are important to us. We will carefully review the product page, including the material information and images. If we discover that any information on our website is incorrect or unclear, we will update it as soon as possible. Thank you for helping us identify areas where we can improve. If you believe the item you received does not match the published product information, we would genuinely appreciate the opportunity to review your case again. Please feel free to contact our Customer Service Manager via WhatsApp at +1 555 870 3890 with your order number. If you would like your case to receive further review, you are also welcome to contact our General Manager, Jamila, directly at [email protected]. She will personally review your case and all the information you have provided, and do her very best to ensure your concerns are carefully considered, in shaa Allah. Thank you again for your honesty. Every piece of feedback helps us grow, improve, and serve our customers better. May Allah bless you and your family with ease and goodness. 🤍 Mariam’s Collection Team

Response from Mariam's CollectionJun 30, 2026

Assalamu Alaikum liebe Schwester, 🤍 Es tut uns von Herzen leid, dass diese Situation Ihnen Sorgen und Frustration bereitet hat. Wir können gut nachvollziehen, wie beunruhigend es ist, wenn sich eine Sendung nicht verfolgen lässt. Bitte seien Sie versichert, dass uns Ihre Bestellung sehr wichtig ist und wir Ihren Fall sorgfältig prüfen werden. Senden Sie uns bitte Ihre Bestellnummer, oder kontaktieren Sie unsere Customer Service Managerin direkt per WhatsApp unter 15558703890. Wir werden den Versandstatus umgehend überprüfen und Ihnen schnellstmöglich eine Rückmeldung geben. Falls Sie möchten, dass Ihr Anliegen zusätzlich von der Geschäftsleitung geprüft wird, können Sie sich auch direkt an unsere General Managerin, Jamila, unter [email protected] wenden. Sie wird Ihren Fall persönlich prüfen und sicherstellen, dass er die notwendige Aufmerksamkeit erhält. Sollte es ein Problem mit der Sendung geben, werden wir unser Bestes tun, um gemeinsam eine faire Lösung zu finden – in shaa Allah. Vielen Dank für Ihre Geduld und dafür, dass Sie uns die Möglichkeit geben, Ihnen zu helfen. Ihr Vertrauen bedeutet uns sehr viel, und wir hoffen, Ihr Vertrauen in Mariam’s Collection wiedergewinnen zu dürfen. Jazakillahu Khairan. Möge Allah Sie und Ihre Familie segnen. 🤍

Response from Mariam's CollectionJun 21, 2026

Assalamu Alaikum dear sister, First of all, we are truly sorry that your experience left you feeling this way. Reading your review genuinely saddens us, as this is never the experience we hope any sister has with Mariam’s Collection. We would like to gently clarify that our return policy, including sizing-related conditions, is clearly stated on our website, and detailed measurements are provided on each product page to help customers make an informed choice before ordering. However, we completely understand that even with a size chart, a garment may not always fit as expected, and we sincerely understand your frustration. Please believe that we are not trying to avoid responsibility or leave you without support. While we must follow our published policies fairly for all customers, we always try our best to help and find a reasonable solution whenever possible. If you are willing, please contact our Customer Service Manager directly via WhatsApp at +1 555 870 3890 with your order number for priority assistance. If you feel your case requires further review, you may also email our General Manager, Jamila, directly at [email protected], and she will personally review your situation and ensure it receives proper attention, insha’Allah. As a Muslim-run brand, we take trust, fairness, and amanah very seriously. We sincerely hope you can give us the opportunity to better understand your situation and work toward a solution together. May Allah bless you and your family with ease and goodness 🤍