Marek HealthReviews of marekhealth.com

Update: After the experience outlined below, I was contacted by a supervisor and was assigned a new coach. The new coach is very responsive and is already much better than Alex was. The supervisor also went to great lengths to make things right, refunded me for the medications I never received, and offered a credit to be used on future meds. I appreciate that, and I'm happy that he took the problem seriously. I'm also happy to have a better coach now. Overall, I'm cautiously optimistic about working with Marek going forward, though I'm still concerned that things went so wrong in the beginning. Here is my first review: Initially, things were OK with my health coach (Alex) and provider (Maria), though I was hesitant about some of their recommendations. After working with them for 6 months, doing testing, etc., I agreed to a treatment plan and paid almost $1000. I waited for the medications to arrive, and nothing came in the mail. After 10 days, I reached out to my coach, Alex. I got nothing back. I waited a few days and messaged again, but nothing. This went on for 30 days. I still hadn't received the meds, and Alex continued ghosting me. I called Marek directly and spoke to Gabi. She said she would look into it for me. Later that day, I got an email from Gabi, and she said, "We need an updated physical on file before we can proceed with controlled medications." She followed that with, "Your request to transfer to a new health coach is currently under review." Apparently, there were additional requirements for the medication Maria prescribed, and she and Alex didn't tell me what was needed. Then, when I reached out multiple times to find out what was wrong, I was ignored. Then they said they had to 'review' my request for a new health coach. After nearly 40 days, I was left with no choice but to open a dispute with my credit card company and report the transaction as fraud. There is more to the story, but I can't put it all in this review. But if you are considering going to Marek Health, believe me, you can do better. They have gotten too big to care about your experience. That's the only way I can reconcile this in my head.

I’m not sure what to think. Last order of medications took three weeks and the order before that took over four weeks. I was told it was a pharmacy problem and fixed, but it doesn’t seem to be fixed. I tried to order replacement meds a month before my next labs and doctor consultation so I wouldn’t run out but was told to wait till after that. So I ran out of meds before that plus the long delivery time. One of my meds in a glass bottle was shipped twice in a plastic bag and it wasn’t a cheap med. $55 for shipping three meds and three weeks delivery time is pretty ridiculous. The doctor consultation was good but I was hoping there would be a follow up on the meds and supplements the doctor recommended because I didn’t write them down, but that didn’t happen. So I’m not sure if I’m going to continue with Marek.

I'm a huge fan of the blood work movement and had been contemplating going through with this because of the pricing. Finally after about a year I decided to do it. My biggest letdown was that my "debrief/sit down" about my biomarkers with the doctor lasted maybe 10 minutes. He didn't go into any of my biomarker levels or explain what any of it meant. He simply repeated "do you have any questions for me", which is hard to come up with any when I don't know the first thing about looking at my lab reports. The health coach was much more helpful and doctor like if you will.... I'm thankful for the results and glad I did it, however I was extremely disappointed with the quality of of service especially for the price of everything. I hope it continues to work out for everyone else though