Nick W.
I had a consultation on the morning of…
I had a consultation on the morning of Feb 22. Marek stated he would send a follow-up e-mail addressing a number of items we discussed and he would follow-up with me for another consultation given we ran out of time. Since the consultation, I have not heard from Marek via e-mail or telephone. I have e-mailed him twice (he indicated I could e-mail or call with any questions) with NO RESPONSE. This initial interaction has dissuaded me from moving forward with Marek Health. My time is as valuable as theirs, and it would be professional courtesy to follow-up whether Marek planned to take me on as a client or not. Interestingly, I am still getting e-mails asking for me to sign up for a free consultation. It seems what used to be (from the reviews I read, and research I performed) a good clinic is slipping. I noticed on Google Reviews many of their recent reviews are below average. Profits over people...seems to be a common trend when clinics pick up a lot of momentum. UPDATE: I got a boiler plate response to my after it posted. I feel better already. ;) UPDATE 2: I had my review on Trust Pilot flagged I used the name of the consultant at Marek. This company will try any means to get a negative review taken down. UPDATE 3: Trust Pilot took down the review and sent an email stating Marek flagged the review. I had no chance to edit it. See below. Although it is against Trust Pilot policy to state a name, Marek flagged it...not Trust Pilot. Marek has it wrong (AKA lying). ---- Esraa T (Trustpilot Content Integrity) 2 Mar 2024, 10:13 CET Hi, Thanks for reviewing marekhealth.com on Trustpilot. Marekhealth.com has flagged your review for containing personal information: --- I had put the consultants name in the review. I had to resubmit the review without the consultants name. As for contacting me to make this right, it took me going to Google Reviews and Trust Pilot to get Marek's attention. Now you are the "good guys" for reaching out AFTER I tried getting a hold of you several times and provided an HONEST and ACCURATE review? Spend more time with clients vs defending your poor business practices and you won't have to backpedal.
Response from Marek HealthMar 8, 2024
Hello again, We apologize for the delay in response. We were waiting for Trustpilot to provide us with the proper update so we could share it with you. Trustpilot chose to remove your previous review because it featured a Marek Health employee's full name, which is a breach of Trustpilot's Terms Of Use. You were notified and provided with an opportunity to adjust the review to comply with their Terms Of Use, along with ample time to make the adjustment. Ultimately, the adjustment was not made, so the review was removed by Trustpilot. Below is an overview of Trust Pilot's privacy policy. https://legal.trustpilot.com/for-businesses/guidelines-for-businesses "We want the privacy and safety of everyone to be respected and protected, so don’t post any sensitive or personal information. We’re talking names, phone numbers, addresses, email addresses, and anything else that could be used to track, identify, contact, or impersonate someone." Your current review features the needed adjustment, so it appears to comply with Trustpilot's Terms Of Use. Furthermore, our team has made efforts to contact you to discuss the issue further and look for a chance to make your experience at Marek Health right. Once you're ready, feel free to respond to an email or call us.



