Marcus StoreLaunching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Marcus Store (marcus-store.com) has 420 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Showing 186 reviews with 1 star · Clear filters
Frank S.
I have not received my order. It has been over 3 weeks.
Response from Marcus StoreNov 5, 2024
Thank you for your feedback. We apologize for the delay, but we can confirm that your order has already been delivered. If you have any questions or need further assistance, please let us know!
catrina day (.
Never received item, emailed twice as tracker said it was in Gibraltar but never received it, emailed twice but got no response so seems they took money but I received no item
Response from Marcus StoreNov 5, 2024
We apologize for the inconvenience you’ve experienced. Upon reviewing your order, we can confirm that it has been delivered, and the tracking information has been sent to your email. If you have any questions or need further assistance, please feel free to reach out to us. Thank you for your understanding.
CustomerRon M.
stop sending jackets I didn't order
Response from Marcus StoreNov 5, 2024
Thank you for your feedback. We want to clarify that we only sent the orders you placed. We see that we are already addressing your concern via email, and we'll continue to assist you from there.
Stephen
I ordered my Jacket on 9/29 and I still haven't. I will never order again from Marcus. I think that Marcus is a scam!!
Response from Marcus StoreNov 5, 2024
Thank you for your message. Upon checking, we can confirm that your order has already been delivered. If you have any questions or need further assistance, please reach out to us at [email protected], and we’ll be happy to help!
Martin G.
So far it has been 20 days since I ordered my jacket and I still have not received it. I figured it would take a little while to get here but I am still waiting. I hope it comes soon. Please let me know when to expect my jacket. Thank you. I really like my jacket, good quality, you just have understand that it is going to take along time to get it.
Response from Marcus StoreNov 5, 2024
Thank you for your message. Upon checking, we can confirm that your order has been delivered. We also noticed that you placed another order with us, and we hope you love your first jacket! If you have any further questions or need assistance, feel free to reach out.
DAVID
I've ordered and paid for two windbreaker jackets twice, the first order a month ago. Never received.
Response from Marcus StoreNov 5, 2024
We apologize for the delay you’ve experienced with your orders. Your jackets should have been delivered by now. If you still haven't received them, please reach out to us at [email protected], and we’ll be happy to assist you further. Thank you for your patience!
Mr. Jonathan R.
The jacket was too big and I am expected to pay 18.50€ to send it back. We order all the time from Shein, Zalando and similar websites. This is the first time I have ever been asked to pay for a return. I feel totally cheated by Marcus store. I will be telling as many people about my experience as possible. Including Facebook and Instagram.
Joe D.
The jacket is of poor quality. You offer 100% guarantee or you give a refund. After multiple attempts you have failed to provide the information to return the jacket and get a refund.