Marcus StoreReviews of marcus-store.com

The color made white stamps all over.jeans trouser. I wish I could post pictures

I ordered a product at the beginning of the new year... after multiple emails, I was told it was cancelled by their shipper due to an incorrect address ( complete Lie) I then was told the policy was a credit of a third of the price or a replacement product... tolerated the bullshit and said ill take a replacement...that never happened... after multiple emails and massive patience, I finally received another email - 20 plus emails now... saying a new product was shipped and I would receive shipping details shortly... still more BS. I have now escalated this to my credit card fraud department for a full refund... Trust me this company is a complete scam and has zero interest in doing legitimate business... DO NOT BUY FROM THIS SCAM COMPANY!!! you'll receive sincere (fake) emails from David (made-up name) will apologies and claims of the resolution, all false weak promises... Because of companies like this, returning to Amazon and local stores is the only way I will shop. I will never respond to an Instagram / Facebook advertisement again... it is all just rip-off companies with zero accountability. So disappointed... The order date was the beginning of January... now march 16th over 100$ was spent on nothing but emails..

I ordered a Harry Stone jacket, size XL. It was way too big, so I ordered a Large and went to the Marcus website to request a refund for the XL. I sent them a photo as requested and... nothing. No response. I called and left a message. No call back. I sent an email requesting a refund, and received no answer. Their customer service is horrible. By the way, the jacket is well made, but the sizes are confusing. The Large fit me in the shoulders and around the waist, but the sleeves were still too long. I had to spend another $65 to have them shortened. All in all, it was a bad experience. I'm glad I have the jacket, but I'll not order from them again.

Ordered a Harry Stone Jacket for a trip, they said 11-day delivery and it has now been 22 and has been in customs in Vancouver for 3 days. I should have done my homework on this company they reply very politely but nothing happens, they also with not return my money. Dont waste your time with them.

The lack of transparency in regards to shipping and delivery is unacceptable. What a disappointing experience.

Can I go lower than 1? Ordered in January 2025 and nearing the end of February 2025 still no ETA or purchase. Horrible customer service. Requested cancellation and refund and denied. Reported as fraud with CC company. Likely a scam avoid at all costs Update jacket finally arrived today 3/12/25. Not the best quality but what do you want for $74. Cancelled claim with my bank since it arrived.

These guys are the worst. They will send you products from and address in the USA and if you want to return something YOU HAVE TO SHIP TO ITALY AT YOUR OWN EXPENSE. I did so, paid the $35 postage, and then THEY REFUSED THE RETURN - TWICE!! I don't understand how this company can accept credit card payments. They are clearly behaving with fraud. Please avoid this company.

Order number WAM-54222 The jacket I paid $75 for is not the right size for an XL, the zipper is an unattractive metal color and the jacket is too thin. It took forever to arrive. I requested a refund and got no response. Looks like another cheap Chinese ripoff.