Marcus StoreReviews of marcus-store.com

Don't use this company! ** Update: As of 9/14, still have not received any discount "code". Received a jacket my wife ordered for me. The jacket was actually very nice. However, I wanted to exchange it for a different color. IMPOSSIBLE!! To exchange an item, YOU must pay to ship your return to Italy! That's about $50.00.... OR...you can keep the product and they will send you a 30% discount code for use on your next purchase. EXCEPT..they never send the "code". Here's the actual response when i asked where the code was: "It seems there may have been a hiccup in sending the discount code. We apologize for the inconvenience. Please let me investigate this quickly for you. Rest assured, you will receive the 30% discount code to use for your future purchase."

That 30% discount I thought was offered to me by you in good faith. But apparently that's not the case. And what you're saying is your customers can send messages to one another. That means you are not in control of your web site. And now you want me to write you a good review so you can give me a 20% discount!! Dude, you are not ready for prime time.

Company is a scam operator. They send you damaged unwearable cheap goods. You can return but it will cost you more than you paid for goods. Buyer beware!!

Scam co China based NY fake store front will not return calls or e mails jacket has not arrived tracking # provided is not any good.They have my money and I did not get the jacket I ordered,buyer beware!!!

Shocking customer service. Jacket arrived and very nice the watch never arrived and the packaging had been tampered with ....I complained and after many weeks they decide I should take it up with the courier!!!! Appalling service and I would not touch them with a bargepole in future. ORDER AT YOUR PERIL!

The customer service was great. However, the product and the policies are not. The product that arrived from ordering a jacket online did not match the label/graphic of the picture, in which, the words were changed to Jeep Spirit. Not the biggest deal. The jacket arrived with a defect/issue where on the the arm sleeves is inaccessible as it is sewed improperly with some elastic band issue (essentially you can not stick your arm through one of the sleeve and therefore can not wear the product) despite the product itself being defective. Which requires a return to for a refund/correction. However based on the policy, shipping is covered by the customer. In which shipping during purchase was not bad, however, shipping the product back to the manufacturer is hundreds of dollars as it is overseas. In conclusion, if you purchase a product from them and the product is damage, defective, or just doesn’t suit your preferences (size) you won’t be in a great position as you’ll likely have to pay hundreds to return it.

Just received and very perturbed! It's advertized as Harry Stone Jacket made in UK. What a crock. I got scammed because what I received is a no name brand not indicated anywhere where it was made. I happen to read Chinese and the shipping sticker had Chinese Characters indicating the colour of the jacket. This same made in China cheap jacket is sold at Amazon.ca for $38.99 CAD called the Harrington which is exactly the same as the one I was charged $97CAD. I realize I should have been more careful but returning it just because it is made in China is obviously not part of their return policy. Live and learn the hard way. DO NOT BUY FROM THESE GUYS!

BEWARE…DONT BUY! Marcus Store is just a Chinese or other East Asia country front. These jackets are not made in the UK nor do they have a US store. Product is shipped via low cost providers from the Far East and takes much longer to arrive than they state. Once the product lands in the Country, they use “no name” couriers and play games saying "your address is not deliverable", then no one was home, etc. Customer service processes you and is useless with no action ever taken. After 20+ days, the jacket finally arrived and was thrown on my driveway in front of my lanai. The over-priced jacket was made of cheap quality materials, had loose threads and smelled musty. I would gladly return it but doubt I would ever see my money. BTW…the same jacket is available from Amazon at half the price! DON'T BUY!