Marcus StoreReviews of marcus-store.com

I still haven't received my order, that I placed almost a month ago. Any response from the Marcus store or their shipping company,Falcon Express, has been from BOT written emails. Terrible customer service!

Slow delivery of my Harry tone Jacket On arrival it was too big and poor quality, the zipper is junk. Got the return authorization but went to the Post office and found it would cost $37 (for a $66 purchase) and that I needed to fill our customs forms. Given all that I have seen, I have NO confidence that Marcus would refund the $66 (no responses from "Marcus") so, rather than waste $37, I will donate the coat to a local shelter. Poor quality but it may help someone stay warm Avoid this company - they misrepresent their goods

To any potential Australian customers beware. The pricing all the way through ordering is in Australian dollars. The last click for final checkout amazingly enough goes to American dollars which would add 40% to your price. Ha, dodgy as.

The customer service, coupled with a return policy of just 14 days, is unacceptable. My wife purchased 2 jackets at the end of October for my birthday on November 22. The jackets do not fit, and they refused to return or exchange our purchase, even though it was three weeks from the original purchase and we had tried them on only once. Stay away Stay away

Harrington Jacket.. ?? I ordered one.. CHEAP KNOCKOFF.. beware.. extremely disappointed

I wanted a Katana-styled shirt and these seemed to be the ticket. I bought a 2XL in an abundance of caution as an XL is normally nice and lose! A Hobit couldn’t fit into these shirts and went about trying to return them. First they want to have a picture of the product sent to them…OK. Then I get the notice to send but rather than Rancho Cucamonga, CA where they were shipped from (made in China BTW) I am supposed to send it to Puglia Italy for a mere $280! RUFKM! Do not shop with these scammers please learn from my mistake!

I ordered a Harry Stone jacket from them on 9/9 /2025 and when I was sent a tracking email, it didn't work and when resent, still didn't work. Finally the jacket arrived (later than promised), it didn't fit, even though I had ordered based on the chart on their website. After receipt on 9/19/2025 I wrote them for instructions to swap it for the correct size. They told me to keep it and offered a 30% discount on another one. Red Flags! They also told me I could return it if I pay the shipping........to Bosnia! Their website states "Hassle Free Returns" and "100% Satisfaction Guaranteed". The jacket I received did not have a "Country of Origin" label on it as required by the FTC. I plan on filing a complaint with the FTC for the lack of the label, deceptive advertising and posting false reviews. **UPDATE** I disputed my charge with my credit card and got a refund for my purchase.

I bought two Harry Stone jackets sizes were not right. Took forever to get here. Return policy is pitiful. You would just be better off selling on eBay because you'll never get your money backNever deal with this company ever.