Marcus StoreReviews of marcus-store.com

I had ordered two Jackets from the Marcus Store during the past holiday season and somewhere along the way in transit/delivery - it disappeared! I reached out to the customer service rep - "David" in my case, and he was very helpful, we stayed in constant contact via email and after coming to the conclusion that the jackets had gotten lost, the Marcus Store sent out a new shipment of my jackets that I ordered! Wow!! What a company - in a world where it seems that everyone is quick to blame it on the next guy, tell you to reach out to this person or that person and just beat around the bush until there's no solution to the problem but to just give up and take it as a loss - David representing the Marcus Store was present, kept me updated, and I got my Jackets! I love mine and the other was a present to my brother, they fit true to the size, and the style is awesome with the plaid liner I gotta say that as an average customer - I feel heard and accounted for, David and the Marcus Store really did right by me and for that reason I felt it absolutely necessary to let anyone considering a purchase from this company know that this is a business that appreciates their customers and does the right thing to assure satisfaction, an Absolute A+ Thank you David! Thank you Marcus Store!!

I ordered 2 Jackets on December 17 and received them on the 30th. Very quick considering they were coming from overseas. The company kept me updated throughout the shipping process. I did reach out to them one time as the shipping information seemed to pause. The company reached out that same afternoon saying they would check on process, the next day the jackets were delivered and the shipping information was updated. The jackets were wrapped very nicely and both jackets are exactly as described as their website. I am very pleased with company.

I ordered 2 jackets and based on the reviews and recommendations ordered a Large and fits great. The quality of jacket is incredible. I would recommend

quick delivery, product as advertised very pleased. A dispute regarding amount billed was taken care of with no stress. Would not hesitate to order again

I ordered a Harry Stone jacket on Oct. 20,2025. On Oct.23 or 24 I went to the site of the company who does there shipping and entered the tracking # to which there was no response. I tried again the next day and again received no response. Then I noticed the tracking # could have been misread, an 8 was entered instead of a B. 0n the 27th I emailed Marcus. I explained the situation. later on the 27th I got a reply from Marcus. There had been a mix up and the team at Marcus was dealing with it. On the 29th the tracking information was available. That same late afternoon my jacket arrived. It fit perfect, looked good, and appeared very well made. The person I communicated with at Marcus was excellent and in my opinion did a great job. I would recommend Marcus to others and would buy from this company again. No regrets, just the opposite. Thank you David. Mike Slatter

Great fit at an affordable price. Good customer service.

Quality jacket, ease of ordering

My initial order was placed incorrectly. Specifically, there were items that in the order that I did not want to receive or pay for. Ultimately everything was resolved due to the exceptional customer service that was provided. I had constant feed back as the problem was addressed and resolved. I am very pleased with the items that I did order. I would not hesitate to purchase additional items in the future.