Marcus StoreReviews of marcus-store.com

Note that there is no stated return policy. I purchased a Harry Stone jacket from Marcus that was too large. I wanted to return it. At first, I was told this: "1) Keep the jacket and receive a 30% discount code for a new order, or 2) Return the jacket at your own expense and receive a discount code equal to the amount you paid, for future use." After appealing multiple times and wanting a refund, I was told that I could return the jacket at my expense for a refund. But here's what I was told: To help us process your return swiftly, please follow these steps: Ensure all the returned items are securely packaged. Be sure to include a piece of paper with your full name, order number, and email address in the package. Visit your local post office and send the package to the Metropolitan City of Bari, Apulia, southern Italy. Yikes! It would have cost me more to ship the jacket to southern Italy than the price I paid for it. I had no choice but to keep the jacket and try to sell it on the secondary market.

Ordered 12/9/2025, supposed to arrive in 2-8 days. Has had my money for 59 days. Package lost, new one sent. Customer service never answered questions. Felt like it was communication with a computer. Asked for refund a minimum of 3 times before new package shipped, never honored. Responded when I filed dispute with credit card company. Save yourself grief.

Watch out for this scam! This is how they play: the item they send is different and cheap cheap compared to the picture they have on website. Then you will want to refund. They will discourage you by sending international shipping address to italy where you will be paying for the shipping. If you ship it anyway, they will deny receiving the item and won't refund your money. The credit card company is the only hope to receive my money back!

I would never buy from this store. They sent a jacket that was too small. I notified them and they gave me a return request number within the 2 week return period but never sent me a return address. I requested an address several times. I heard from them after the 2 week return period telling me I cannot return it because it is outside the 2 week return period. They did not want the jacket back

I ordered two jackets (size 2XL) for £62.40, but when they arrived, they were far too small (?mislabelled). Other jackets/clothes I have from other suppliers in size 2XL fit perfectly. Following very detailed instructions, I returned them (P&P cost £15.85), but had to send them to an address in Italy because they do not have a UK depot! After two weeks, tracking info. on the Royal Mail website showed they had not been accepted there and were on their way back to me! As at 12/01/26, they have not arrived; Marcus Store don't know where they are; and I still haven't received a refund! Very poor!!

Good marketing, however low quality product line. Sizing completely off. Non existent return policy. Big time buyer beware.

I purchased a jacket from Marcus Store that was advertised in Canadian dollars, but the price switched to USD at checkout. The tracking link provided initially did not work, and it took several emails before a functioning one was sent. The jacket I received was not true to size. I ordered a Large, but the fit was closer to a Small, with sleeves that did not reach my wrists. The internal label showed an “L” along with non‑English characters, but the sizing was significantly off. When I attempted to return the item, I learned that I would be responsible for all return shipping costs, and the package would need to be sent from Vancouver Island to a small town in Italy. This made the return impractical and costly. Based on my experience, the pricing, sizing accuracy, and return process were not as expected.

Horrible experience with the store！ I ordered jacket with first showing a price in Cad$, but was charged with the same number but in US$ (~45% higher!). I contacted the store right away to cancel the order (through the website messaging, e-mail and phone call). I was still told the next day the cancellation cannot be done as the goods was sent out for shipping. Strange enough the track number for shipping was never working! It is just like a scam operation!