MAP CommunicationsWe are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions. Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client. Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.Get a Free TrialRequest InformationLearn About Our Services
MAP Communications (mapcommunications.com) has 91 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sales & Marketing · Lanexa, Virginia
Excellent
Sales & Marketing · Glen Allen, Virginia
Excellent
Sales & Marketing · Arington, Virginia
Excellent
Sales & Marketing · Leesburg, Virginia
Excellent
Showing 73 reviews with 5 stars · Clear filters
Laura S.
I am a small business owner who would be lost without MAP. As the country has opened up and is starting to bounce back, I am getting more phone calls then before the shut down. My calls get handled by MAP Comm professionally so that I can prioritize who to handle in what order.
Response from MAP CommunicationsJun 8, 2021
Thank you, Laura. We're so glad to hear the rebound has been a strong one!
Natalie N.
Our office uses map communications to handle after hour calls. It works great for us and our tenants are able to get any late night concerns taken care of.
Response from MAP CommunicationsOct 19, 2020
Thank you so much for your review, Natalie! We're very glad to hear our answering service has been a great solution for your property management calls.
Will C.
We finally found a good call service! After several years of trying different providers all with empty promises, sneaky fees, and bad service we gave MAP a shot. They have proven that quality is not an impossibility in their industry! Thanks for the great service MAP!
Response from MAP CommunicationsOct 15, 2020
Thanks for being a great client, Will! We really appreciate your positive words and we're glad you've gotten the most out of our answering services for HVAC companies.
Chloe O.
I always enjoy working with the team at Map and I would recommend them to any business that wants their phone answered professionally.
Response from MAP CommunicationsSep 16, 2020
Thank you, Chloe! We appreciate the opportunity to work with you and take care of your callers.
Shorey D.
Very informative and quick response!
Response from MAP CommunicationsJun 3, 2020
Thank you so much, Shorey, for taking the time to share your experience with MAP call center services! We appreciate the opportunity to work with you and play our role in the important treatment work you do.
Jeff
We have used MAP for many years. I have always truly appreciated the level of customer service they provided. Any time I had a request or issue, they addressed those items with the utmost of urgency and always came to a resolution.
Response from MAP CommunicationsMay 4, 2020
Jeff, thank you so much for taking the time to post about your experience with MAP call center services. We value the partnership we've shared. If there is ever anything else we can do for you, we would welcome the opportunity!
Valerie
Very good service. Very customer friendly and adaptive to specific needs of the company. Would recommend them highly
Response from MAP CommunicationsApr 20, 2020
Valerie, thank you so much for taking the time to share your experience and write this review of MAP answering services. We know that speed and accuracy are extremely important when it comes to call handling in the property management industry. If there is ever anything else we can do for you, we would embrace the opportunity!
Dr. B.
They have always been easy to work with and get changes made.
Response from MAP CommunicationsMar 26, 2020
Thank you for taking the time to leave us this kind review of our live answering services, Dr. Billingsley. If there is anything we can do for you in the future, we would welcome the opportunity!