MAP CommunicationsReviews of mapcommunications.com

Response from MAP CommunicationsOct 7, 2024

Thank you for your 5 star review. Your kind words are a testament to the hard work and dedication of our team. As an extension of your team this last decade, the AnswerOne team strives to uphold the professional full service attention your callers deserve. It’s customers like you who make our work so rewarding. We look forward to a long partnership. If there’s anything else we can do, please don’t hesitate to let us know.

Response from MAP CommunicationsSep 9, 2024

Jason, thank you for taking the time to leave us a glowing 5 star review! It’s our honor to be your chosen partner. Our live receptionists are trained to respond to queries for your business as if they were an extension of your team, so you know callers have positive experiences. It’s customers like you who make our work so rewarding. We will be sure to share this feedback with the team. If there is anything else we can do to support you, please do not hesitate to reach out. We look forward to many years together.

Response from MAP CommunicationsAug 21, 2024

Thank you for the feedback, we are grateful for your 5 star rating! We appreciate you choosing MAP Communications as the voice of your business. As an extension of your team, we work hard to be well-versed in everything it takes to provide a seamless experience. We look forward to a long partnership with you.

Response from MAP CommunicationsJul 31, 2024

Thank you so much for taking the time to share your experience with us Regina. As your chosen partner these last 6.5 years, we appreciate you reaching out and bringing this to our attention. We take all reviews seriously and will use them in our continuous improvement methods. Reviewing your account, we note that this spring you had a credit balance on the account resulting no statements being sent out. When this credit was depleted, our standard billing process resumed on July 10, 2024. This same day a member of our customer service team updated the account to ensure statements will be sent even on zero balances. We apologize for any inconvenience this may have caused you, a member of our team has reached out to you by phone and email to review. If there ever is anything we can do for you please let us know, we are happy to help. Thank you for choosing MAP Communications for your communication needs, we look forward to a long partnership.

Response from MAP CommunicationsJul 3, 2024

Nathan, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each partnership. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. It’s customers like you who make our work so rewarding. If there’s anything else we can do, please don’t hesitate to let us know.

Response from MAP CommunicationsJul 3, 2024

Thank you for taking the time to provide us with a five-star rating! Trusting MAP as the voice of your customers means a lot. With a live agent, customers have their questions answered or issues resolved immediately. Our live receptionists are trained to respond to queries for your business as if they were an extension of your team, so you know callers have positive experiences. We appreciate your partnership and will be sure to share this feedback. Thank you for choosing MAP!

Response from MAP CommunicationsJun 12, 2024

Thank you so much for your continued loyalty, we're so happy to hear we have been meeting your needs so well! We appreciate you choosing MAP Communications as the voice of your business this last decade. As an extension of your team, we work hard to be well-versed in everything it takes to provide a seamless experience. Mindy and the MAP Communications team strive to provide a seamless experience for our customers and their customers. We appreciate your partnership and will be sure to share this feedback.

Response from MAP CommunicationsMar 27, 2024

We are thrilled to receive your feedback Victoria. Thank you for choosing us as your HIPAA-compliant call center partner. MAP Communications is proud to be HITRUST certified, offering you the gold standard of information security and data privacy within the healthcare industry. We're here to support your business every step of the way. Each of our virtual receptionists comes highly-trained, ensuring that their callers get the care they need while also protecting their private information. If there ever is anything we can do for you please let us know, we are happy to help!