ManyChatReviews of manychat.com

I didn't even know who Manychat is until I received a fraudulent charge for $95. After calling my bank to report charges, I googled them & apparently they are a legit company. Now my question is how did they get my card# & why did they charge me.

The most embarrassing customer experience I’ve had in a long time. I was billed on an increasing number of contacts instead of actively interacted ones, which contradicts their pricing. Their generic automated support responses were unhelpful and blamed me for misunderstanding the terms, despite the clear difference between my usage and the public pricing. I strongly advise anyone to avoid their service. There are many much cheaper and reliable alternatives that don’t resort to fraudulent and unclear pricing models.

I think they have probably 1 person for customer support. My ticket is open since 3-4 weeks and I didn‘t get any response at all.

The buggiest service I have ever seen in my life. And I'm barely through the registration process. It's crazy how the systems can work so poorly.

They couldn’t solve my problem in October, and didn’t notice me for any updates. They kept charging me $25 for 5 months and refused to refund me. They can literally see I didn’t even use their platform for months ( didn’t even open it) and still said they can’t refund me. Such a shame.

Working with ManyChat has been a game-changer for our business and our clients. As an official partner, we’ve been able to leverage their platform to create powerful, automated conversations that truly connect with audiences without losing the human touch. What we value the most is how intuitive, reliable, and constantly evolving the platform is. It allows us to help entrepreneurs simplify their communication, nurture leads, and ultimately grow their business in a smarter way. If you're looking to turn conversations into conversions, ManyChat is definitely a tool we trust and recommend. Proud to be part of their partner ecosystem 🤝

I am writing this to formally register my deep dissatisfaction with ManyChat’s services and what I can only describe as non-existent technical support. For the past three days, I have been unable to send urgent messages to my clients, causing significant disruption to my business operations. Despite marking my request as "Urgent," the experience has been a cycle of incompetence: Ineffective AI Bot: I was forced to answer dozens of repetitive questions that led to absolutely no resolution. Evasive Human Support: The operators provide canned, standardized responses. I have been repeatedly asked for screenshots that had already been provided, proving that the agents are not even reviewing the history of the ticket. Absurd Explanations: In the latest response, I was told that the reason I cannot send messages is because I am—astonishingly—sending messages. This level of technical "reasoning" is unacceptable and insulting to a paying customer. There has been zero effort to understand the specific nature of my problem or to provide a personalized, effective solution. Instead, I am met with a lack of empathy and a total disregard for the urgency of my situation. I am documenting this experience not only as a demand for an immediate and real solution but also as a warning to other businesses about the risks of relying on a platform that leaves its users stranded when they need help the most. I expect a human response from someone capable of actually solving this issue immediately.

Tried to upgrade to pro from essential But the card didn’t go through. Then bam it went back to free when I still have 10months left on my essential membership. I contacted support and they are telling me that it was done automatically due to insufficient balance. When I know but this should have put me back in essential not free. Been so long with customer service and nothing has been done, really more of a scam £160 down the drain basically not useable. Customer service non existent they’re not even replying anymore.