Mann Lake Bee & Ag SupplyReviews of mannlakeltd.com

BUYER BE WARE! THIEVES!! 🤬I ordered 10 metal hangers, was charged $18.44 for UPS shipping. The envelope came in USPS. I checked as I have a small business and they overcharged $10 and didn't even use UPS. When I called the extremely rude woman who answered you agreed to the shipping, deal with it and hung up. I had no other option, there is only that or next day air! So check your orders, Mann Lake is STEALING your money by OVERCHARGING you on shipping! BUYER BE WARE!

Poor customer service. Misplaced my order for Queen bee. Waiting all day yesterday for UPS delivery. Called this morning, someone out of office, no other answer.

I ordered three apiary kits and three 3lb saskatraz bee packages. UPS delivered the apiary kits right away but forged my signature and then said it was the neighbor. However, I live on 37 acres with a half mile driveway. No neighbor around. Bees were scheduled to arrive between 2 and 6 on 5-12-22 but never showed. I received an autocall 5-12 that I would need to pick up the bees at the post office. I called to cancel and they refused and provided the runaround until I demanded to speak with a manager (had to demand as being nice led no where). FInally agreed to cancel and refund.

I did lost a lot of money last July since they ship my large 2 orders in one shipment. After Mannlake controler was very arogant to me. I study and research Bees since 1981 and know for sure more about bees they most of the Mannlake workers.

Used to do business with Kelley beekeeping and never had an issue. They were bought out by Mann Lake. My latest order of package bees arrived dead via UPS. From reading the reviews, this is a common issue with this company. Looks like I'm going to have to find a new bee vendor, as I'm not going to spend $200+ on dead bees again...

Ordered two packages of bees and they came on the 21st by UPS and they were all dead. They shipped from Texas to New Mexico in 1 1/2 days. I called to find out what the process was and the girl told me they had over 100 calls so far and all the bees that came from McCallen TX were dead. They could not send replacements because all the bees are dead. Customer service people didn’t act too concerned or state they were trying to find out what happened. The bee package had a center plastic feed jar with a green gel inside with no lid so I think this gel all released at once coating the bees and then they died. I’ve never seen this type used and it made no sense to me. So sad when you think about how many bees they killed. No refund so far. I will never order anything from them again.

Our bees arrived and 75%+ were dead. Very poor customer service. We didn't dot the i's so they swindled us out of $200. Never again.

My first impression of Mann Lake was great, but oh how I was wrong! They are apparently trained to treat you royally to sell. The problem is in their staff once there is an issue. I ordered two packages of bees about 2 months ago. They came in this week, and one was in good shape and the other package was about 90-95 percent dead. I called and was asked if I had followed the exact procedure to report dead bees, which was to insert a ruler into the package and take a photo to measure the depth of dead insects. This is just about impossible as you can barely see inside the container, plus it is hard to tell how many are dead or alive. There is NO way to read a ruler in there. I complained told her that I had plenty of photos that show exactly what they sent and asked to talk to the agent's manager. Of course the manager was on the other line and was to call me right back but did not. The girl agent seemed relived that I gave her an out. Later I called and got a man named Chris who seemed helpful and said this happens often, and they could probably at least give me a refund, but I needed to send photos, which I had taken plus videos. He told me you do not have to use the ruler method and sort of laughed at the idea. He gave me an email and I edited some video and sent it with photos. Nothing now for 2 days, but I called and, oh yeah, he was on another line, but would call me back in short order, but of course never did. I wrote a second email and nothing. I am not as mad about the dead bees as I am about the way I was treated, what I was told they would do and didn't, and what seems to me to be their corporate culture. Before you buy ANYTHING from this company read the reviews and go somewhere else!