Matthew C.
Refunded!
I ordered (INV1219122) a queen bee and was assigned a date it would arrive. FIRST time an apiary couldn't just sell me a queen bee! 🤣 Got the conformation email informing me when the package would arrive. I immediately responded and said to cancel my order that the date was too far out. ZERO RESPONSE. The queen showed up anyway... the cage was inside a thick 'paper' envelope with holes... (one hole was allowing air into the envelope, the rest of the envelope was stuck together), after my initial shock I opened the package and the queen was the o ly thing alive in the cage. The candy was so far into the cage there may have been a thumbs width of space for the queen. She of course died the next day! Passed the 24 hr mark! 😠 This is the first time anyone commercial or backyard has sent me a queen in a paper envelope. The hundreds of dozens from anyone else has been in a vented box with way more than 4 nurse bees! *Edit* I have upgraded the rating. They did refund the amount!
Response from Mann Lake Bee & Ag SupplyJun 24, 2024
Thank you for your feedback, and we sincerely apologize for the negative experience you had with your order. We understand your frustration and regret that we did not meet your expectations. Queens are shipped in ventilated Tyvek envelopes approved by the USPS. We only ship queens crated if a larger quantity is purchased. This helps us keep shipping costs for our customers at a minimum. Our queens, package bees, and nucs are sourced from reputable breeders; we are not the producing apiary. We source a limited number of queens from the breeder and provide available ship dates online to select from when placing your order. We do not assign the ship dates. Our apologies if your selected ship date did not work for you. We have reviewed our email records and it appears that your cancellation request was held up in a spam filter. We sincerely apologize for the lack of response to your cancellation request. A full refund for your queen purchase will be issued to your original payment method. Please allow 7-10 business days for your financial institution to process and post your refund. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.