Jeff N.
I Only Wish That Zero-Stars Was an Option...
I only wish that there was a zero-star option for this company. Buy your bees and supplies elsewhere (Mountain Sweet Honey Company is wonderful to work with and MUCH less expensive)! Incredibly RUDE "Customer Service". These people could care less about you or your order. So many significantly better options are available for beekeeping supplies and honeybees - with courteous, responsive customer service. It has been a long time since I've dealt with such rude customer service. As someone who is new at beekeeping this year, I'd already dropped significant money with Mann Lake before I had to deal with them directly. Save yourself the stress and headache. These folks don't deserve your business. For the MANY of you who have had similar experiences and trouble being properly refunded for what you are owed. You have options. File a complaint in Mann Lakes home state with the State Attorney General's Office, your own State's Attorney General's Office, and the Better Business Bureau in both states. You WILL get a response, and you WILL get action on your complaint.
Response from Mann Lake Bee & Ag SupplyJun 20, 2024
We sincerely apologize for any negative experience you've had. After reviewing your account, it appears that the issue you are referring to is regarding the $10.00 cancellation fee charged for a package bee order and the refund processing time of 7-10 business days. The cancellation fee is clearly noted online, and customers are required to agree to these terms before submitting their orders. The refund processing time was explained to you upon response to your cancellation request. Your order, placed on 4/02/2024, contained both equipment and package bees. The equipment was processed to ship right away, and your package bee order was still on schedule to ship on your selected ship date of 5/04/2024. Your request to cancel was received after a backorder notification was sent to you. This notification is autogenerated for all orders with items that ship at separate times. To avoid any possible confusion, we highlighted in bold at the top of the email If your order is for live bees, chicks, or eggs, please disregard this message as it is automatically generated. We apologize if this was overlooked or confusing. We strive to provide the best service possible, and according to the email thread surrounding this incident, the representative that handled your request was nothing but polite and professional and even waived the cancellation fee for you. We regret that you were dissatisfied with our customer service. We strive to provide excellent service to all our customers, and we apologize if you feel we fell short of your expectations. Your feedback is valuable to us, and we will use it to improve our services. If you have any further concerns or need assistance, please feel free to contact us at 800-880-7694 or [email protected].