Mann Lake Bee & Ag SupplyReviews of mannlakeltd.com

Response from Mann Lake Bee & Ag SupplyAug 28, 2025

Thank you sincerely for taking the time to share your experience, and for your continued loyalty over the past decade. We truly value your honest feedback and the trust you’ve placed in Mann Lake over the years. We are always striving to improve the quality of our products, particularly our woodenware, and we appreciate you bringing specific concerns to our attention. Your insight plays a vital role in helping us strengthen our quality control and service standards. We’re especially pleased to hear that your recent interaction with our customer service team was a positive one. We’ll be sure to pass along your kind words to everyone; it means a great deal to our entire team. Thank you again for your thoughtful review and for giving us the opportunity to continue earning your business.

Response from Mann Lake Bee & Ag SupplyMay 19, 2025

Thank you for your message. We truly understand how stressful waiting for live bees can be, especially with limited tracking updates, and we appreciate you reaching out. When placing an order, the date selected is the ship date, not the expected delivery date. Depending on how far the bees are traveling, it may take 1–3 business days for them to arrive. Tracking can sometimes be minimal with USPS—often only showing when bees are dropped off and delivered. While this is understandably frustrating, it's actually a fairly common occurrence with live animal shipments. Also, we want to clarify that package bees cannot be shipped by air. They must travel via ground only, as recommended by USPS. We work directly with their team each season to ensure best shipping practices, and each shipment includes a special handling fee to help prioritize the bees’ safety in transit. If a shipment is delayed or suspected lost, we follow a 6-day waiting period from the ship date before we can consider them DOA or lost. This policy is in place because package bees are often surprisingly resilient and do arrive in good shape even after a few days in transit. We are truly glad you were able to take full advantage of our Bee Policy, and we’ve already initiated a refund on your behalf. We completely understand if you decide not to place another bee order with us. Your bees’ well-being comes first, and we fully support you doing what’s best for them. If you have any other questions or need further assistance, please don’t hesitate to reach out.