Terry O.
NEVER RECEIVED ORDER …
Well it's Christmas and i still have not received my order! Placed order on Dec 10th. It was shipped to incorrect address, no such number. USPS marked package Return to Sender. On Dec. 15th, the tracking info shows it arrived at the USPS facility in Vista, CA and that's it! No movement, Nothing! Like it fell off the conveyor and no one noticed?!?! At this point, just cancel my order please! I will simply reorder and try this again.
Response from Malo'oDec 26, 2024
Happy Holidays, you placed your order on 12/10 and it was shipped 12/11 to the address you provided on the order. It was deemed undeliverable by USPS and has not been returned to us yet. I even recommended how to get a new one sent but you chose to ignore this. You provided the wrong address and expect the Federal Post office to drop everything and return your item during the holidays? We shipped the product in the time line provided and offered a solution for it to get there by Christmas. You should retract this review and take responsibility for your actions.