Malo'oReviews of malooracks.com

I just didn’t think the quality of the bags was that great. The backpack is awkward to get in and out of quickly. I would like to return them for another item, but I cannot get someone to answer my call

You sent me an email that it had been shipped, but it was 3 days later that you actually did ship. Had you shipped it on the day you had said you did I would have received it when I needed if instead of after the fact.

Ripped at edges with one use. Very disappointed.

I have not received my order so I cannot rate my experience. I was contacted by Malo’o on a Sunday apparently UPS has lost it and Malo’l assured me they would make it right.

I reached out to customer service to return the wagon because it is way to heavy. I pre-ordered this wagon is January and just received it a couple of weeks ago. The website at the time said the wagon was 40 pounds. It now says it’s 45 pounds. But it is still heavier than 50 pounds. When I reached to customer service about the weight they said it’s the weight of the box, shipping materials and umbrella. Funny thing is I never even received an umbrella. Also the metal frame isn’t covered by cloth and will 100% scratch the crap out of your car. Customer service is making me pay to ship this thing back, even though their website description was inaccurate and I didn’t even receive the umbrella. Never again.

BEWARE OF LOUNGE WAGON it does not pull through sand my daughter weighs 55lbs and is disabled which is why we purchased this...my husband is 33yo 6'8" 260lbs and I had to help push as he pulled to get her down the sand hill to the beach...the way back up he carried her and I pulled the EMPTY wagon and it took me over 10 minutes to get up and multiple breaks. If you don't use the cargo net inside the wagon before use you loose everything out of the sides (just extra unnecessary steps), and if you don't lock the wheels straight with the velcro piece it will tip on you! And the lock for the wheel is a joke, it will not prevent it from moving it just stops one wheel from turning so it skids down the sand or road while the rest roll!!! WAAAAYYY TO EXPENSIVE FOR SUCH A CHEAP DESIGN AND NOT PRACTICLE FOR THE BEACH!!! SAVE YOUR MONEY BUY BACKPACK BEACH CHAIRS (since that is their big selling point) AND A WAGON WITH BALLON WHEELS.