World's most exciting fashion, accessories, home and beauty brands from the orient! Support local, sustainable brands by buying from Maison Orient!
maisonorient.com (maisonorient.com) has 58 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Carleen N.
I got my order and it was damaged. I can’t get anyone to get back to me.
Response from maisonorient.comMay 26, 2023
We are so sorry about your experience, our team has already gotten back to to remedy the problem. Thank you for your feedback
Maria J.
Elegantly packaged and I thank you for that! One thing that I noticed , how many Customs did it passed through before it finally arrived . Taped all over .Did I missed something in there? Amore, Anne (Pa gave you a 5 star review and that’s Excelent)
Response from maisonorient.comMay 26, 2023
Thank you for your feedback, unfortunately we have no control over customs procedures in different countries, however our partner DHL is the most trusted in the industry to deliver goods globally. We are always looking for ways to improve cross-border deliveries.
Michella B.
Smooth online experience. Website is very user friendly , everything is super clear.
Response from maisonorient.comMay 26, 2023
Thank you so much!
Jacqui B.
Ordered a beautiful choker necklace. Arrived well packaged and very quickly. It was gorgeous Good communication. Would buy through them again
Response from maisonorient.comFeb 7, 2023
Thanks so much for your kind words! We appreciate your business and support of emerging designers.
Cory Van A.
There was no communication about timing of shipment. Something I ordered in November was not delivered for over 6 weeks. Email communications asking for timing were ignored. The product seems fine, but I would not count on getting anything from this company in any sort of expected timeline. It is extremely unlikely I will ever order from them again.
Response from maisonorient.comJan 30, 2023
Dear customer, First of all, we sincerely apologize for this inconvenience and the bad shopping experience you had with Maison Orient. We are a curated marketplace, supporting local brands from emerging regions, shipping directly from the brands to our customers. While this is no excuse for the delay in your shipment or the lack of communication about its status, and although we rarely ship any order this late, we had a hard time managing this order with the brand, they were very late in fulfilling your order. We take this very seriously and we have warned the shipper brand about this situation and we will take the necessary actions. We will refund you for this order immediately. Please accept our sincere apologies and we do hope you will give our platform another chance soon. Kind regards Maison Orient Team
Olga R.
My question was solved in a fast and efficient way
Response from maisonorient.comJan 3, 2023
Thank you so much for your kind feedback! We hope to see you soon again.
Roy Y.
First time, good experience.
Response from maisonorient.comDec 22, 2022
Thank you so much, we really appreciate it and hope to see you again soon!
JS
I loved what I saw online and bought a skirt for ~£250. Quite a treat to myself as I was going on a resort vacation and wanted something nice. I ordered this 1 September and did not receive the item till 1 October, missing my vacation. Correspondence with the company sometimes took 6 days for a reply. They also sent the wrong tracking info when the item was finally shipped out. When I finally received the item, the quality was terrible. For a £250 skirt you'd expect decent quality, but this skirt had no lining and looked cheaply made. The return policy is shocking. Your item must get back to their warehouse within 14 days of receiving the items. This wouldn't be an issue with other stores, but with Maison Orient, it took 4 days for a shipping label after I requested the return. You need to book a pickup with DHL which took another two days, and it took 10 days for the item to reach the warehouse in Turkey. There was no way it could be returned within 14 days even if I decided within a minute of opening my package! The item reached the warehouse couple days ago and I'm unsure if I'll receive a refund at this point. All in all, a lovely website but a disappointing reality. Update: I did just get the refund so I'll give them that.
