maisonorient.comReviews of maisonorient.com

The item is made very cheaply

I loved what I saw online and bought a skirt for ~£250. Quite a treat to myself as I was going on a resort vacation and wanted something nice. I ordered this 1 September and did not receive the item till 1 October, missing my vacation. Correspondence with the company sometimes took 6 days for a reply. They also sent the wrong tracking info when the item was finally shipped out. When I finally received the item, the quality was terrible. For a £250 skirt you'd expect decent quality, but this skirt had no lining and looked cheaply made. The return policy is shocking. Your item must get back to their warehouse within 14 days of receiving the items. This wouldn't be an issue with other stores, but with Maison Orient, it took 4 days for a shipping label after I requested the return. You need to book a pickup with DHL which took another two days, and it took 10 days for the item to reach the warehouse in Turkey. There was no way it could be returned within 14 days even if I decided within a minute of opening my package! The item reached the warehouse couple days ago and I'm unsure if I'll receive a refund at this point. All in all, a lovely website but a disappointing reality. Update: I did just get the refund so I'll give them that.

I was excited to see a platform for designers to display unique styles and designs. But management of the platform is not up to the mark 1. The delivery time does not show on the website, so I cannot use it for buying gifts that are time sensitive. I bought 2 bags. one delivered in a week and the other took 3 weeks. 2. Communication is super slow- Takes almost weeks to get a response. 3. Refund process- Its a month now and still waiting on my refund for a returned bag.