MaisonetteReviews of maisonette.com

Maisonette does have many cute items but beware of buying clothes from the site. I bought a Halloween costume for my 10 month old. The sizing reference was for 6-12 months. The costume was final sale but I thought since I had the sizing guide, it would be ok. I receive the costume and it barely fits. The costume was $70 and customer service will not offer any support even if I used their sizing guide. Now I have to look for another costume and lost $70 😡

Terrible company. Zero customer service. Received an item not of quality with a very expensive price tag they would not accept back. Will not be doing business with them again.

I’ve emailed them 4 times and haven’t received a response. 2 items weren’t ever received, 1 item was sent incorrectly. You will just have to hope and pray everything comes in correctly because no luck in getting any kind of response.

I ordered over $200 worth of Yoto audio cards...the package arrived completely empty and opened. I understand this is no fault of Maisonette. The customer service responded promptly but it has now been 2 weeks with no replacement. They keep telling me they are in communication with the vendor and that they will email a tracking number when it ships. 2 weeks to wait on a resolution for a 200 dollar order is ridiculous. Won't ever be buying here again. I see everything on here praising the company but all the signs from my experience make me wonder if I was scammed.

I have placed a # of orders with this company, however, I would not recommend it. I returned a couple of items in early Feb. had to call a month later because nothing had been credited to my card. I had to pay over $25. For returning then they charged a $5.00 return fee for each. I still have not been credited for the shoes (over$200.00) which ordered for a gift - it came all beat up - the box was all dented in and torn. I felt I could not give it as a gift. I have been sad … for I liked this company/website and have little grandchildren that I buy for. I wish they had been easy to work with.

They take your return and then fabricate reasons not to refund your money. This company is a scam

Scam website, do not bother ordering please save yourself the headache and hassle they put you through. My order arrived defective and they have been purposely leading me in circles for weeks. I have asked for my money back several times because they are not providing me with any replacement/ replacement parts for a defective item that I received. They do not care and they will lie to you and give you timeframes but those timeframes never come. It’s been weeks without a resolution or being able to talk to a manager to have a resolution. This is by far the worst website I’ve ever ordered from, I believe they are a scam/ fraud website!

Defective toy sink - refused to replace. They had us jump through hoops and ladders, sending multiple pictures and videos of the defective toy sink. They eventually followed up to let us know that the brand new sink was not under warranty and would not be replaced.