MaisonetteReviews of maisonette.com

Fraud. Bought a Tulle Arc Set and it’s trash. The description doesn’t say anything about a child using it despite its photos indicating that it is. Once brought to their attention they legit refused to return my money. BEWARE.

Some of the worst customer service you can experience. Truly just awful. Don’t buy from this company.

I purchased a dress for my grandaughter using the sizing chart. Whe it was received it was too small. I then purchased the next size up and attempted a return. They said it was on "Final Sale" and they do not issue returns on Final Sale items. The problem is that it does not say final sale on their web site, it is only in the confirmation email (down at the bottom where you may not see it is a message preview) that it says Final Sale, but this after I purchased. Very Sketchy. Am now working with Credit card company to rectify

I had a terrible experience with Maisonette’s customer service. USPS lost my package, and despite reaching out when the tracking hadn’t updated for five days, they still charged me a $9.95 restocking fee to return the item. It makes no sense to penalize customers for something completely out of their control. This is unacceptable service, and I won’t be shopping here again. Beware of their return policies especially since they mostly sell childrens clothing! Additionally they only have email customer support.

I have ordered from Maisonette for years. I was recently incredibly disappointed in them for their dishonest return practices. I ordered a dress for my daughter in 2 sizes because I wasn’t sure which would fit. Before ordering I confirmed the items were returnable. When I requested a return label Maisonette’s customer service told me the item was Final Sale, despite this not appearing anywhere in the item description, my cart, my email confirmation, or elsewhere. The returns portal even said “this item is returnable until March 5.” When I pushed back on Customer Service the best they were willing to do was offer me a 20% discount on the dress (a $200 item). I am so disappointed in Maisonette. I won’t be ordering from them anymore.

I returned two pairs of shoes over two months ago. Their site states that they have received the shoes and are processing the return. It has been over two months and I have not received a refund. They do not have a current phone number. They do not respond to emails. I will never purchase from them again.

If only I could give lower. Shop small and with a company that actually cares enough about its customers to have a phone number. Find the items you want somewhere else - even Amazon would provide better customer service.

No follow up on lost order M482026283 . they've left me in limbo. no replies to my email. won't be shopping here again. TERRIBLE CUSTOMER SERVICE.