MaisonetteReviews of maisonette.com

After a month of attempting to reach customer service about a missing order, I finally had to resort to social media to get them to respond. One item in my order never arrived and was shipped via USPS, so the tracking is garbage. Maisonette is refusing to refund me or reship the item saying that I need to seek reimbursement from USPS- but I am not the one who shipped using the post office. You can not speak with anyone at the company and they do not respond at all to the email address provided. I will never order from here again- and to be honest, the glowing reviews of. customer service HAVE to be fake.

The customer service is terrible. They ignored my emails about my inquiries and did not send me my tracking information, only a few days after I placed my order, and did not inform me that shipping was going to take close to 2-3 weeks! Very disappointed!

These "great customer service" reviews are 100% fake. Maisonette has no customer service, it has no phone number, it holds no products, it's a drop shipping website that doesn't respond even to it's own suppliers. I would be very careful about buying anything from them because if you have an issue you will not be able to contact them.

Very disappointed with this company's service and follow up. The birthday present order I placed and paid for on 25 March 2025 has not been delivered yet.

I ordered something for my brothers baby and someone else got it at the same time. I requested a cancel and refund. They ignored it and shipped it anyway. then they claimed it was final sale. Don't buy from these scammers

THIS IS WORST EXPERIENCE I HAVE EVER HAD , THEY ARE SCAMMERS BEWARE. THEY SOLD ME NEW COLLECTION FULL PRICE DRESSES , AND AFTER CHECK OUT , SEND ME A CONFIRMATION STATING IT WAS FINAL SALE IN SMALL PRINT. NO WHERE IN DESCRIPTION OF MY ITEMS DID IT SAY FINAL SALE , THEY THEN SEND ME A DRESS FROM A DIFFERENT BRAND THEN I PURCHESED , I BOUGHT A TULLEN DRESS THEY SEND ME A DIFFERENT COLLECTION MIMI TUTTI DRESS. CUSTOMER SERVICE IS NOW IGNORING ME ,STATING IT WAS FINAL SALE , WHAT ? WHY ? NEW COLLECTION, FUL PRICE ITEM RECEIVED 1 DAY AGO .. I READ OTHER REVIEWS SOO MANY PEOPLE IN SAME SITUATION. DO NOT BUY FROM THEM

I wish I could leave zero stars. I ordered 2 outfits for my sons for picture day and paid for expedited shipping. Part of one of the outfits was out of stock and was not shipped. Maisonette will not refund the amount of my expedited shipping or return shipping. After one email, they quit communicating with me. I paid extra to ship items I did not receive. They are at fault for having the item still listed and allowing me to pay for it. So upset

Awful, avoid this company at all costs. They had incorrect photos for the item I bought, sent me a much smaller version of the item. I emailed them several times about the false advertisement, asking them to rectify/address the issue, with no response from them. Checked the listing for the item I bought a few days after emailing them about the issue and they CHANGED the photos to the actual item they were selling (what I received) and lowered the item's price as well.