MaisonetteReviews of maisonette.com

No customer service. Cute stuff. I google lens their products and purchase elsewhere.

Extremely disappointing experience with Maisonette I rarely leave negative reviews, but this experience was incredibly frustrating. My order was split into three separate shipments, which was never made clear at checkout. While the first two eventually arrived, the third shipment has been missing for over 2–3 weeks, and still there has been no clear communication or resolution from their end. Trying to change the delivery address was another ordeal—Maisonette made it unnecessarily complicated, with multiple back-and-forth emails and no sense of urgency to actually help. For a company that positions itself as a premium shopping destination, the customer service and logistics are shockingly poor. I’ve wasted time, patience, and still haven’t received what I paid for. I would not recommend Maisonette unless you want to waste your time

THE BIGEST SCAM EVER. Safe yourself and do Not order from this website. You order and then they play with you. Protect your money and your mental health after.

Customer Service is not friendly and does not work to resolve issues well.

I ordered an outfit that went on sale the next day, but when I contacted customer service, they refused to apply the difference. I would have had to mail it back once it was received and reorder it. I had shopped with Maisonette for several years specifically because they had helped me in the past. They lost me as a customer over $6.00.

Worst customer service experience of all time. I ordered a Lorna Murray hat which they failed to make clear was coming from Australia and would involve tariffs, so I ended up paying over $200 for a $165 item. Also, they have no phone number by which a customer can speak to a real person--email only, and then it takes them forever (nearly two weeks) to respond. On top of that, another item I ordered was canceled by the company because of what they first called an “oversold” issue then later a “pricing error”, neither of which would make any sense if this was a legitimate, reputable business, which it is NOT. My advice? Stay a zillion miles away from this company--I’ve had some really horrific customer service experiences in my time, but this one takes the cake.

I was greatly disappointed with the way my purchase was packaged and delivered. It was a gift for my niece’s baby shower and, since I could not attend in person, I wanted it to arrive as a thoughtful and well-presented gesture on my behalf. Unfortunately, the package arrived in a very poor and unprofessional condition. It did not resemble the description provided on your website, particularly regarding the gift packaging and inclusion of a gift message. Instead of feeling confident and proud to have sent it, I felt embarrassed that this represented me at such a meaningful occasion. This experience was far below the standard promised. It was unacceptable, and I expected much better quality and care given the cost and your reputation. I brought the problem to your attention but you denied culpability saying that Petit Plume does not offer gift wrapping. That is NOT clear on YOUR website. I would not have bought the items had I known that.

I am extremely disappointed with my recent order. I purchased the Abigail 3-in-1 Iron Mini Crib from Maisonette, but was sent an entirely different item—a changing table. To make matters worse, I’ve had great difficulty contacting customer service to resolve the issue. When I called the number I found online, I was told I needed to contact the manufacturer directly. This is completely unacceptable, as my order was placed with Maisonette, not the manufacturer. I expect Maisonette to take responsibility for fulfilling and correcting customer orders without pushing the issue onto the manufacturer. This experience has been frustrating and time-consuming, and I hope to see it resolved promptly.