MaisonetteReviews of maisonette.com

This was my first time ordering with Wild Wa Wa, my experience was extremely smooth, I emailed for help with my order , and received help without problems.

Customer service was very sweet and caring and got back to me in a timely manner. They made me feel special and appreciated. I read the email with a smile on my face. I can’t wait to receive my order. Will definitely purchase from them in the future.

They were prompt with their response, and kind to resolve the situation. This level of customer service is so exceptional for someone like me who is also prompt to ensure quick resolution!!

Very helpful and items were beautiful

I sent an inquiry to customer service and received a very quick response. The person who responded was professional, and best of all, was able to solve my problem! I will definitely shop here again!

great problems WITH SUPER HELPFUL STAFF!

Recently, I unintentionally placed a duplicate order for an adorable rocking horse I planned to give my granddaughter. I realized my error immediately and emailed Maisonette. In addition, I called Maisonette's Customer Support to explain my issue. Nadine, Maisonette's Customer Care Representative, was excellent. She explained how Maisonette works with venders and that she would contact their vender to see if we could resolve the duplicate order issue. I received an email from her letting me know what she did and how long it would take to find out if I could cancel the duplicate order and receive a credit to my charge card. She did not over promise and gave me all the information I needed. Nadine's tone and concern about my issue was professional and appreciated. Happily, the vender agreed to cancel the duplicate order and credit my account. My granddaughter's gift arrived as promised. Maisonette does not disappoint. I love the company's selection of unique children's clothes and toys. I have recommend this company to my friends and family. Thank you!

Such great customer service!!! Sent an email regarding quality of a product just as an FYI. Company contacted vendor and vendor graciously sent replacement. So nice!! Good to know they stand behind their vendors and their vendors want to do what is right.