MaisonetteReviews of maisonette.com

positive experience with customer service and always love the selection, shipping times, and experience!

My sweet elderly mother accidentally ordered two of a beautiful dress from your store. As she has difficulty navigating technology, I was worried we would be unable to figure out a way to return the dress. Your customer service team was responsive and helped us return the item easily!

The quick response regarding the return was nice to see

I ordered some outfits for my newborn grandson. They have beautiful, well-made options. My daughter was so happy with them. I had a question about delivery, and their service reps responded very quickly and answered wth respect and professionalism. Will definitely order again from Maisonette.

I always find cool and distinct items for my kid on this website, and the customer service has been great whenever I have had a question or needed help with an order. They are very communicative and focused on resolving issues.

Customer service responses were clear and to the point; the agents were positive in wanting to help clarify my questions, which sometimes you don’t experience when you’re just dealing with emails back and forth. For one question I had I didn’t get a response until after they ended a promotion I was asking about, and they still honored the price to help make it right. They also were incredibly transparent about the tariff impacts on their items (if any!). Will for sure be buying from them again!

Very happy with their customer service!

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