MaisonetteReviews of maisonette.com

How I wish I'd read the negative reviews before I ordered. Customer service? None. I stopped payment, fortunately, but that's the extreme I was forced to go to. My problem could have been handled by anyone in authority...but there's NO ONE in authority!

Insanely bad customer service. I ordered an item on November 26th. My account was charged on November 27th. The estimated delivery date was a window extending NO LATER than December 9th. That window comes and goes. I let it go because of Covid and Christmas, whatever. The week before Christmas, I notice the tracking number shows that the item has not even arrived at UPS. An email exchange of what would eventually be over 25 emails began. I was promised, even ON Christmas Eve, that my item would arrive before Christmas. They could not tell me when, but it would arrive by the 24th. No, I could not cancel my order or get a refund, despite the money already coming out of my account and my item never leaving the warehouse. Many of my emails were ignored. The 24th comes and goes. My emails are not being answered. I emailed again today, asking once again for an update on my purchase since I made my purchase almost 5 weeks ago. I get a response telling me my item oversold and I would receive a refund. It took 5 weeks to tell me this!!! As a little conciliation treat, I get 10% off my next purchase. Please. Not only is this unacceptable, but some of the responses I received from customer service were snippy or outright rude. Sue me for asking when my purchase is shipping. Never buy from this company, unless you like funds being removed from your account for an indeterminate amount of time and then to be told they oversold whatever you bought, oops!

I placed an order in late November, right around Thanksgiving- should be plenty of time for Christmas - right? No, actually. The items ship randomly and if your item is out of stock or will not ship to you - you get no notification. Thinking I ordered nice and early for Christmas delievery, I wasnt worried. I ordered 6 items. Two came in a normal time frame. One item was said to ship but never arrived. It took them about 10 days to agree to replace that item. I realized two of the items never shipped and started inquiring about those items. First inquiry got no response. Second inquiry, got a very freindly "we are sorry, we are looking into this" but no actual resolution. Third inquiry in the days before Christmas got no Christmas response. On December 26th I get a message- 'we reached out to the vendor and that item is oversold. We have refunded your money." Taking five weeks to notify you after the holiday that your items are not coming is NOT OK. Will not order again, I like to order early and have actual gifts under the tree. If they cant get orders delivered in the biggest gift buying season of the year they are not worth your time. Mind you, this had nothing to do with shipping delays - just pure lack of oganziation, follow up, or concern for customer satisfaction. Never again, Maisonnette!

DO NOT ORDER FROM THIS COMPANY - EVER! Ordered 2 umbrellas from this company for Christmas gifts this year (ordered > 1 month ago). Package was never delivered and the company "has not idea where it is." UPS said they were not able to reach company either with their attempt to track package. Not once did they respond to an email or phone call with this concern. Over 60 min spent on hold 3 separate times and no one picks up. 14 emails sent and not one answered. This is either a scam or THE WORST customer service on record. There are so many great companies for kids toys, don't waste your time or money on this one. What a terrible experience

DO NOT BUY FROM THIS COMPANY!!! I placed an order at the end of November that was supposed to be shipped between December 4 and December 8. When I had not received the order by December 10, I contacted the company who indicated someone would reach out to me in the next three business days. Three business days later, I received a boilerplate email indicating that the company was looking into the issue. One month later and nothing....no answers, no order, and no refund. The funny thing is they are still selling some of the items I purchased. This company is a SCAM.

I ordered a cardigan for my daughter for Christmas since November and the item was lost in transit, I never got it. although I got a refund, Maisonette ruined Christmas for my daughter, she will not get any present, now it is too late for anything to arrive before Christmas, even a present from amazon will not arrive. I am never going to buy again in from this store store. I sent an email to customer service and they never responded back, I had to call and wait 40 minutes on the phone. They should have at least told me that they lost the item and I could have bought something else for my daughter, but I guess they were just hoping I forget about it and did not ask for a refund.

I wish I had read all the reviews before ordering from this company. I ordered an item on Dec.6th and still have not received it today, Dec.21st. I tried emailing customer service twice but never got a response. Called them this morning and after a 40 minute wait a rep finally got on the line. She looked at my order and said there was no tracking information yet from the suppliers but there should be soon. I will not order from this company again.

Horrible company, in my experience. I have the same story as everyone else here - I ordered a Christmas toy for a toddler on Nov. 25. Promised delivery Dec. 3-7. On Dec. 19 they finally communicated with me/answered my emails, by saying they couldn't fulfill the order and were canceling it. They send a second Jack in the Box I had ordered for the toddler's sister at the same time on Dec. 18, too late for me to get it to California. They refused a refund. This is their response - they took my money, but they're not responsible. "Although we're here to handle your every need when it comes to customer service (and it is our pleasure to do so), the boutique, brand, or small business mentioned above is responsible for packaging and shipping your order. "