MaisonetteReviews of maisonette.com

I spoke with both a customer service team member and supposedly a "manager" and could not have been more disappointed with their attitude and business practices. Their website, especially the page(s) relating to shipping are deceptive. I chose expedited shipping for what I thought was the entire order I placed (5 items) and based on the price for the shipping I do not believe this was an unreasonable expectation. I received one item right away and when I went online to check for the balance of the order the site led me to believe these items would also arrive shortly. Over eight days later they still have not arrived and when speaking with the customer service team I was advised that I only chose expedited shipping for one item, not the entire order. They further refused to make a effort to contact the carrier to find the package and only offered to file a claim for a lost package and send the order again. I contacted FedEx on my own, and was told that the package is "missing" and is not in the facility the tracking information shows it should be in. Unfortunately these items were for a birthday gift and are now useless to me. In speaking with the Customer Service "Team" at Maisonette they seemed to be very focused on the fact that they were a "marketplace" and seemed to feel that allowed them to not take any responsibility for the transactions conducted on their site. Not sure what value, if any, they think they are offering other than enabling third party vendors to participate in what is obviously a flawed business model. I cannot recommend that anyone purchase items through the Maisonette platform and instead, suggest that you contact the individual sellers directly through their own e-commerce platforms

Worst online shopping ever! they hook you in with their cute pictures, and they you spend premium dollars to order their products! the end result is not so pretty- extremely slow (> 1 month) delivery times, poor quality, and the worst- they never shipped my $50 Vest I ordered. And customer service never got to me with any kind of resolution- so they pretty much stole $50 from me! Please stay away and take your money pretty much anywhere else!

They sent me the wrong item that I ordered. They told me someone would contact me within 24-48 hours and I have yet to hear anything!! Stay away from this place!!

My niece had a baby I had not yet met her due to covid but I wanted to celebrate her first birthday with a Wow I thought I would buy the baby some special clothes at Maisonette ... seemed like a good idea;the collections were pretty and I thought a little bit different... I spent hours picking out different dresses and trying to find matching cardigans for the ever-changing weather in the spring. I knew Maisonette had a store in Manhattan or Brooklyn so I thought an exchange in person would be easy if she didn’t want to do it by mail ! Their website assured me returns and exchanges are possible . I spent over $300.00 and was pleased with the purchase .... (Except for the fact that there was no option for gift wrap) A few days later I got a credit on my American Express account ,I followed up with my niece who told me the romper came in damaged they didn’t have another one in her size and the particular vendor that made that garment does not offer exchanges as they were Headquartered overseas so they were crediting the original form of payment ; THE END The following day the other items were credited as well When I called Maisonette they had a long story and offered to email my niece a gift card But it was too late.; as I had already gotten her a gift card at Ralph Lauren as soon as that second email with the credit came in! Very Very Very disappointing

I ordered a Dinkum doll through this company which made it appear to be manufactured in Australia or California. However when it was delivered I found it was "made in China". I reached out to find out how to return and received an email stating it was easy and free. However when I put in the order number I was told it was past eligibility for return. It was less than 3 weeks from when it was received. I will never deal with this company again due to misrepresentation of products and return policy!

Terrible Company! Products are very deceiving. Purchased the 80.00 wheel barrow that is no more than 6” wide ! They have a no return policy on many items but it’s not very well noted. Ridiculously over priced and customer service is a joke ! Spend your money elsewhere

I ordered an item through Maisonette and 2 minutes later realized there was an issue with the order. I reached out via email to cancel the order. After receiving a canned response from Maisonette and some additional emails, I received an email saying that my order could NOT be cancelled despite the fact that it would not ship out for 3+ weeks. As an e-commerce site, Maisonette should realize that they do nothing but negatively impact their brand by offering extremely poor service to customers. I typically will not complain about minor hiccups with an order, but a poorly run organization with ridiculous policies warrants a response. Don't shop at Maisonette!

Read the other reviews: This company is, in fact, running a fraudulent marketplace that needs to be taken down. The products they show (using very nice pictures) on their website aren't actually available; they just take your order and source them from other vendors. I placed a rather expensive order and was fed all kinds of lies about shipping date, shipping method, tracking, etc. Their Customer Service reps also perpetuated the lies, claiming I should reach out to their sourcing vendor directly because they didn't know where my products were. Nearly a month later, I still have not been refunded my money, and they still don't know what happened to my order. As I learned the hard way, it's because they don't actually have any of the items. Even the "confirmation email" they send you with "shipping/order information" will take you to a blank page. It's all smoke and mirrors. Don't let them steal your money!