MaisonetteReviews of maisonette.com

Extremely poor customer service! Multiple items went on sale prior to me receiving them in the mail and when I contacted customer service, they would make no consideration of price adjustment.

We received a damaged product so we emailed photos. After over a week of back-n-forth and multiple emails they still have not replaced or returned the item for refund or replacement. Poor customer service--will not order from them again.

Maisonette poses as an upscale, boutique children’s company but are nothing but useless scammers. BUYER BEWARE! We purchased a ride-on car for our 2 year old daughter for over $400 that arrived broken and in pieces. After 2 weeks of back and forth emails with them, they refuse to refund us and are forcing us to deal directly with UPS. This is how they treat parents of small children! Do not buy from this company!

I bought a Princess Vanity from Maisonette a year ago March as a gift for a dear friend’s one year old. They decided to wait and open it just this month because their daughter was just too young. After the husband assembled it as best he could, they realized the vanity was missing two legs, the top shelf and two support parts for the shelf. Mind you this box was never opened prior to this month. After reaching out to Maisonette several times, sending them photos for proof, I always got the same rather canned response with a very cutesy way of telling me they needed to check with their vender. Well these emails went on for about ten days with absolutely no resolve. Any witted person could see they were just trying to wear me down, so I would simply go away. I even explained to them I TOO was a retailer and this was just not good customer relations. Again just getting the same emails always with a different person replying. I knew this was going nowhere. So I took the bull by the horns and reached out to the ACTUAL vender myself, explained my plight and they immediately began the process of figuring out exactly which product, and within days they emailed me and said they will replace the parts with free shipping. Maisonette should have been the one to handle this with the vender. Because I am a retailer, I knew how to go over Maisonette’s head and go directly to the vender for resolve. But the normal consumer may not have that knowledge to do this. BUYER BEWARE WITH THIS COMPANY! They are merely an online ordering platform that takes your order, then places your order with the actual manufacturer. And their shipping charges are per vender, so be aware of that! In other words, if you were to buy three items all from different manufacturers, each of those items will have their own shipping costs, since they are coming from three different places. Just use their website to “window-shop”, then find it elsewhere for a better price and trust me way better customer service!!

My package ended up lost and the company completely refused to help in any sort of way. They told me because UPS wasn’t able to file a claim for me, then they could not honor any kind of refund or even store credit. I’m out of over $200 dollars as well as the items that i purchased. This was my first time purchasing also, and I did not think it would be my last but unfortunately it is my last. Horrible business practice. They do not care about their customers. They make hundreds of thousands of dollars but would rather lose several customers because they do not want to help. They didn’t offer store credit or a coupon. Basically told me to respectfully go away. I’m very disappointed. Won’t be shopping with them again.

I purchased an item in January 2022. Realized in September 2022 I hadn’t been refunded. Called Maisonette and was I formed the item had been received and recalled. They would reach out to Asweets, their partner brand, to follow up with refund. I wasn’t refunded because the UPS tracking number is valid for 120 days. I’m now out the money and the item I purchased. Poor business practices.

The merchandise looks cute on their website -but the company treat customers badly. They are a clearing house and take no responsibility for their goods shipped. I returned a child"s dress that was terribly made. They refunded my item cost paid, but charged me $14 for shipping and returning it. When I contacted customer service and explained it had been returned because it was cheaply and badly made, all they did was send me a link to their FAQ page. I will never order from a company that treats me so impersonally and badly. Quick to take my money quick to deflect any responsibility. I suggest you avoid them and buy from companies that care about what they sell and who have human beings in customer service .

Maisonette may have cute and exclusive kids items, but don’t waste your time thinking you’ll actually get good customer service here. Since they partner with brands, they aren’t the direct shipper for anything you purchase, and they won’t guarantee that you’ll actually receive what you order. I purchased four items earlier this month, only received 3 of 4 things, and am now being told that FedEx denied my claim because it was delivered. A blatant lie that it was delivered because I was at home during the delivery time stamp and received nothing from FedEx. The paperwork that they claim provides proof of delivery doesn’t even have my address on it, so there’s no telling where the package actually is and the company doesn’t care whatsoever. I’ve talked to at least four representatives who claim that because FedEx denied my claim there’s nothing they can do. Of course FedEx denied the claim! They’re the carriers that lied in the first place. They are offering me a 10% discount because of my troubles, which is even more insulting. Why would I want 10% off from a company that won’t do anything if I don’t actually receive my order. Now I’m actively complaining about my experience on social media and filing a dispute with paypal until I get my money back. I really liked their website but I refuse to order anything ever again.