MaisonetteReviews of maisonette.com

I questioned the shipping charges on my order because I ordered 3 of the same things and 2 were shipping free and I was charged $9.95 for the third item. I sent an email and received a response in 2 days that the situation was being looked at. I received an email every couple of days to let me know they had not forgotten me. They finally let me know that they were refunding the charge. It was a glitch and they were correcting it.

You resolved my issue and sent another stuffed animal which I received today

Everything was as viewed! Arrived as quoted. Very pleased.

I’ve been researching a great playset for my 4 children. I found one I loved, but was hesitant to buy since playsets can be quite pricey. In my research, I found the exact playset I’d been eyeing on sale at Maisonette. I decided to pull the trigger, and to my surprise, I was even able to use a Black Friday promo code they offered, saving me over a thousand dollars! Fast, free shipping was the icing on the cake. I had a request for customer service and Sharleen was super sweet and helped me very efficiently. Great company!

I feel like I can continue to trust Maisonette because they really made sure even with a final sale that if the item was defective I would be taken care of. Thanks so much!

Sharleen is just the nicest. I had made an error during my order and she told me that everything was okay and my order would arrive as planned. She was very kind!

Jay with vendor support kept me update to date with status changes regarding the items I ordered.

Great products...and Everyone was so kind from the time of placing my order to helping me correct a duplicate order. Experienced a super quick and easy refund. Thanks for having such KIND and HELPFUL team members at Maisonette.