MailinnovationsReviews of mailinnovations.com

UPS Mail Innovations is an absolutely terrible shipping service. I don’t understand why merchants use them. Imagine putting so much care and marketing into a product to then ship it out with this garbage. We have lost many packages via Mail Innovations. Delays are common, and tracking information is completely useless. Do yourself a favor and inquire if this service is being used by your merchant prior to placing an order, it may save you frustration.

One star is too many. This "service" consistently makes my packages late or lost. I am almost ready to quit ordering things online because of the inconvenience. It's easier to drive 30 minutes to the nearest store than to wait...and wait...and hope that they somehow get it to the post office.

Awful. UPS should be ashamed for even offering such a slow, unreliable service. Yes, we all know 'why' they offer this garbage, always about the money, but there's never been a good thing said about it, not ever. And that's because it's a terrible service, period.

Terrible mail service is ongoing. Most recent order from J Jill order was sent 10 days ago and finally delivered today, 3/31/25. The lateness and route taken makes no sense. Very frustrating and disappointing. Sadly a good company has cheaped out plus who is holding "Mail innovations" accountable? Apparently no one nor do they care, otherwise this substandard company and service would have substantially improved OR closed. Bottom line is that good retailers do NOT use this mail service.

Absymal service. My package was in limbo for almost two weeks before I called the sender to ask for a refund, since it wasn’t in the USPS system. UPS then routed the package to my regional office 200 miles away. It showed up eventually, but in the future I plan to give a wide berth to ANY business using UPS Mail Innovations.

Wouldnt of given even 1 star horrible service drop my package off 60 miles from my home . Have had multiple issues with these idiots

This service is TERRIBLE! My small package has been sitting in their facility for over a week with no movement. Every day the update tells me it will arrive by 7 PM.

I ordered an item on 12/28/24. It's now Jan 1/9/25. My mail has been from 45 minutes from me, to 5 hours away from me, and to Knoxville Tn TWO TIMES! This is the worst experience I've ever had with Sweetwater, because of the pathetic mail service they have chosen to use. I've stopped looking at tracking updates, because I only get angry when I see the mail either not moving, or moving AWAY FROM me!