UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Larry
where i live i have 2 addresses, a physical address that is used for UPS or FedEx and a mailing address given to me by post office. UPS does not recognize the USPS address and the post office does not recognize physical address for UPS. this service from UPS is flawed because of this set up, my packages keep getting returned because of no coordination between the two. get rid of mail innovations. do not use it for my stuff.
Lauren P.
I wholeheartedly agree with all the comments posted here about this absolutely trash service. I can only summarize by adding that it seems like a brilliant way for companies to divert blame amongst each other while never actually shipping anything to the customer. Great money saving tactic on their behalf, as customers are left with absolutely no resolution other than being forced to call 3 to 4 entities before ever being rewarded a refund for the lost merchandise. Most of us will give up at some point or blame only one of the entities involved. To me, it's clearly a partnership made in heaven/hell.
Marcy O.
I had also had to give this company 1 star so I could write a review. It has been a month and I still have not received my package and it was transfered to ups mail and they are unable to track the package. Worst service ever!!
Joni
Mail Innovations is the black hole in the universe.
naomi
Been waiting for 3 items that was supposed to be delivered within 3-5 days. It has been over 2 weeks. No updates. Do better.
Kimberly K.
Of all the things in the world that should not exist, Mail Innovations sits at the topmost pinnacle of uselessness. Terrible, terrible, terrible. I would have received my package sooner if I had walked from Florida to Arizona to pick it up on my own. Of course, that makes it sound as if my package actually arrived. Alas, it has not. At this point, I'm not even sure if my package will ever arrive. The Mail Innovations rep I spoke with on the phone had great difficulty taking note of my tracking number, and this is just the tip of the logistical iceberg, so I can't even imagine who is doing what with my package where. Perhaps it has somehow scooted off to another dimension, and I sincerely wish Mail Innovations would follow, never to return. There are no words to adequately convey the immeasurable incompetence of this company. Never again, never ever again, will I allow my poor, hapless packages to be mishandled by this dumpster fire trainwreck of a (non)shipping & (mis)handling company.
Tina P.
I had to give a star to write review, but 1 star is more than what’s deserved. Gap shipped my order on May 4. The pants and top were shipped from different locations but both wound up in Carrollton, TX. They then “disappeared”. It seems there are multiple complaints about UPS Mail Innovations as well as this particular location in Carrollton, TX. They are either mistakenly losing a lot of shipments or purposely losing them. Just highly suspicious that 2 pkgs. w/ different tracking numbers both get “lost” at this Carrollton facility at the same time.
Rod B.
Horrible delivery service!!!
