MailerSend, Inc.Reviews of mailersend.com

Good and fast support as well as powerfull comparing with other providers.

They can cancel your account at will without any refund — and the whole point is, you paid for a service you couldn’t even use! This was my first time using this company’s email API. When the test went smoothly, I proceeded to pay for a 100K email subscription plan. On my very first send, after sending only around 1,000 emails, they notified me that my email list had a high bounce rate (around 10%) and suspended my account. Alright, so maybe we can recheck our email list and resubmit? MailerSend: No! Your email bounce rate is too high — your account is being SUSPENDED immediately! Me: Fine, then how about a refund? MailerSend: No, because you violated our policy, there will be no refund! I’m really curious — is this some new business model now? If a customer accidentally violates an alleged policy, you can just suspend their account, not provide any service, and keep the money without issuing a refund? I’m not sure if this is legal, but we reserve all rights to pursue legal action. Well, one good thing did come out of this: thanks to MailerSend’s terrible experience, we found another email service provider that is more than 50% cheaper — and successfully delivered all of our emails. WELL DONE!

Great setup and trustful process. Good implementation tutorials.

Excellent customer support and seamless integration.

Possibly great service, but I did not have a chance to experience it; they refused my application. Am I frustrated about this? Not at all; it's their company, and they can work to protect their reputation. Fine, so why did I start it with 1 star? No humanity in customer service, we refuse, and we will not be able to reconsider at this time. That's the answer. When I asked to explain how I can do better, why this is happening, the reason? No proper answer. To be better, I need the reason; otherwise, how can I improve?

Very quick response and resolution time. Very easy to use platform.

We are a small startup and MailerSend has been very easy to get started with! Perfect that they offer a free Hobby Plan when business is small but has potential to grow. Nice! Also very easy to implement.

Prompt responses, very helpful in sorting out issues and giving directions. I was pleasantly surprised how easy their platform is to use.