MailerSend, Inc.Reviews of mailersend.com

I've been a MailerSend customer for about 4 years and this was the first time I ever needed support — and it was a disaster. My account got suspended over spam complaints, which were actually coming from a contact form on my site with no bot protection, and I was only sending verification emails to those addresses. I explained this clearly to their support team, told them I'd already added CAPTCHA/bot protection to stop it, and that I was losing customers because of the suspension. Instead of checking any of this or reopening my account, support just kept asking me to resend the same information I'd already given them — screenshots, verification reports, etc. — things they could have simply checked themselves by visiting my site. This dragged on for 4-5 full days with my transactional emails completely down. By the time they got around to actually helping, I had already migrated my entire infrastructure to Azure Communication Services. I've cancelled my subscription and requested a refund for the suspended period. If you're relying on MailerSend for transactional emails your business depends on, know that if something goes wrong, support response can be extremely slow and they won't take your word for corrective action — even after years as a paying customer. I can no longer recommend them.

Suspend service without details 2 days after its paid and less than an hour after additional services purchased. Have no understanding of GDPR they are a bunch of scammers

Incredibly poor customer service. Constantly changing service levels, and unresponsive. There are far better options out there that will work with you to succeed.

Biggest waste of time. After investing months and money into a system I built to solely use Mailersend, now they are coming up with stupid requirements that have nothing to do with anything. Do you have legal grounds to contact the person? Wtf are you even on about. Anyway I wouldn't your time. Look for a better provider.

Suspended without knowing reason

⚠️ ATTENTION AUX PRÉLÈVEMENTS ABUSIFS Cette plateforme a procédé à un prélèvement sur mon compte la veille même de suspendre mon accès, et ce sans justification claire. Il est particulièrement problématique de constater que l’entreprise indique également ne pas effectuer de remboursements, même dans ce type de situation. En pratique, cela signifie que vous pouvez être facturé puis perdre l’accès au service immédiatement après, sans possibilité de recours. Par ailleurs, au-delà de ce problème de facturation, l’outil lui-même est loin d’être à la hauteur de ce qui est annoncé. Les performances sont globalement décevantes et le rapport qualité-prix devient rapidement excessivement élevé par rapport aux alternatives disponibles sur le marché. Je recommande donc la plus grande vigilance avant de s’abonner. Il existe aujourd’hui de nombreuses solutions plus fiables, plus transparentes et mieux tarifées.

Fail ... unable to log in with a copy-paste code sent to an email. Life's too short to be dealing with incompetence

We were a paying MailerSend customer from January 2023 and had no issues for a long time. That changed abruptly. Within the space of a few days, MailerSend introduced a series of compounding changes that made the service operationally unreliable: - Our account was effectively downgraded unless we manually opted in to new plans: - After upgrading, we were immediately subjected to throttling - Additional per-minute sending limits were then applied on top Even if these limits are described as “temporary”, they break a fundamental assumption of a transactional email service: emails must be deliverable when required. We send time-critical, threat-to-life notifications. Imposing arbitrary limits that block delivery — without warning — is unacceptable for this class of workload and broke our trust in the platform. Support compounded the issue. During an incident, we were routed through an AI bot and then advised to change API usage by a support agent who did not appear to recognise that we were a long-term customer. We’ve since deployed our own mail-sending infrastructure and have fully migrated off MailerSend. There is no intention to return.