Mohamed Abdel S.
Good product, poor billing flexibility.
We used MailerSend from 2023 until recently. The product is generally good, but repeated automatic pauses made it unsuitable for our production workflow, so we moved to another provider. We had already paid for an annual plan through July 2027 and requested a refund for the unused term. The request was declined, including after escalation. The cancellation flow is also not ideal. We were told that cancelling now could remove certain all account setup and data immediately, despite the plan remaining paid through July 2027, so the recommendation was to cancel closer to the renewal date. Cyro from support was professional and helpful throughout. Overall, the main issue for us was the lack of flexibility around billing, cancellation, and account interruptions.
Response from MailerSend, Inc.Aug 28, 2026
Hi Mohamed, thank you for taking the time to share your feedback, and for being a MailerSend customer over the past few years. Regarding your annual plan, we're sorry we weren't able to offer the outcome you were hoping for. We also appreciate your feedback about the cancellation experience and how we communicate what happens to an account and its data after cancellation, it's helpful for us to understand where things could be clearer. We're really glad to hear that Cyro was helpful throughout the process, and we'll make sure to pass your kind words along to him. 😊 We wish you and your team all the best moving forward.