MailboxforwardingReviews of mailboxforwarding.com

Similar issue to another reviewer. I had an account at their Pompano Beach, FL address also. I was out of the country for 4 months having my mail forwarded there. After the first month I stopped getting mail notices, but was not able to follow up until I returned in October. After I contacted them, I found out they closed that address in July, even though they have kept charging me up until now. All mail sent to me there since June was returned to sender, without my knowledge. MBF apologized and offered to refund my payment for the last 3 months, but they only refunded their $10/month fee for using the FL address. They did not refund the $14.95/month fee for their basic service; which they did not provide for that time frame, since I was not made aware of the situation and there did not know to alter my mail arrangements. This business is highly unprofessional, and has poor customer service in this regard. I high recommend that no one looking for this type of service do so with MailBoxForwarding. I also recommend anyone who still has service with them, to switch to another provider, before you have a similar experience as I and others have.

I had an account at their Pompano Beach, Florida, address for several years. I just now learned they closed that address THREE MONTHS AGO, even though they have kept charging me up until now. All mail sent to me there since June has been refused and returned without my knowledge. MBF apologized and offered to refund my payment for the last 2 months, but they only refunded $20, not the $50 I paid them. According to the agent in Florida, MBF failed to pay their bills for 6 months before being shut down.

After several years of good service it was stopped without any notification. Billing continued though. Lost several important pieces of mail due to this issue.

Their service is good, but there is better. It is particularly frustrating that there is no customer service phone number one can call or even an email address. You open a ticket and send a message and have to write back and forth, so something that could be resolved via a 5 minute phone call could take days of exchanging messages (it´s not always an opportune time to open the message, read it, and reply). But they no longer offer their service at the address I need, so it´s a moot point. I found the company who does, and the first thing I do is find a number and speak to someone on site. Amazing!!!! Also, Mailbox Forwarding did not open the mail at the location. They would receive it and then send it all to their Grandville, Michigan location where they would scan it, so it could be a week between the time something arrived at my address and the time I was notified about it. Mail isn´t for urgent matters, so there´s nothing that I couldn´t afford to wait a week to read and respond, so, again, not bad, but there is better service out there. I´m happily finding that out now. In short, I was satisfied with Mailbox Forwarding but am looking forward to the next chapter.

I used them for years and their site is a bit clunky but it worked. Then suddenly when I had to have something forwarded to me internationally I ordered FedEx as I had in previous times (Since I live in Latin America). They decided to send it by US Postal Service. That does not work in Latin America. When I contacted them they said they do not offer FedEx any longer (though it was an option on the site) and were very rude to me and tried to blame it on me. The credit card I forwarded for $37 never arrived and it has been months. I have since found many less expensive options and am in the process of changing. I have no interest in being treated like trash and a company that refuses to deal with any other carriers besides the USPS.