MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 6, 2026

Hi Katie, I’m really sorry to read about your experience, especially receiving a faulty product and not getting a response after reaching out multiple times. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to get this sorted for you. We truly apologize for the frustration and disappointment this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 6, 2026

Hi Colin, Thank you for sharing your experience. We appreciate your patience while waiting for your order to arrive. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch. We’re glad to hear your order has now arrived and hope you enjoy it. Kind regards, MagnetChess

Response from MagnetChessApr 6, 2026

Hi Eddie, I’m really sorry to read this and understand why you feel this way after your experience. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which led to delays in shipping and responses. We’re sorry that the communication and tracking did not meet your expectations. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Joe, I’m really sorry to read this and understand your concern, especially with part of your order still missing. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries. It sounds like your order may have been split in transit, but we’d really like to check this properly for you. If you’re willing, please reach out to us with your order details so we can look into what happened and help get the remaining items sorted for you. We truly apologize for the inconvenience this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Brandi, I’m really sorry to read about your experience and understand why you feel this way after not receiving your order and not getting the responses you expected. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies. We’re sorry this left you feeling uncertain about your order. If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Betsy, I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries. We understand that the wait has been longer than expected, and we’re very sorry for that. If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Gigi, I’m really sorry to read about your experience and understand your disappointment, especially with the delay and the confusion around tracking. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch. We’re glad to hear your order has now arrived, but we understand that the overall experience was not what you expected. We truly appreciate your feedback and are sorry for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hallo Oliver, es tut mir wirklich leid, von deinen Erfahrungen zu lesen, und ich kann deine Frustration gut nachvollziehen, nachdem du so lange auf deine Bestellung gewartet hast, ohne sie zu erhalten. Wir sind ein kleines Familienunternehmen und hatten während der Feiertage einen plötzlichen und unerwarteten Anstieg an Bestellungen, nachdem wir viral gegangen waren, was zu Verzögerungen beim Versand und bei der Beantwortung von Anfragen geführt hat. Es tut uns leid, dass Sie nach der Übermittlung Ihrer Bestelldaten keine Rückmeldung erhalten haben. Wenn Sie möchten, kontaktieren Sie uns bitte erneut, damit wir nachsehen können, was passiert ist, und unser Bestes tun, um das Problem für Sie zu lösen. Mit freundlichen Grüßen, MagnetChess