MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 19, 2026

Hi Lee, Thank you so much for your review! We’re really glad to hear the game brought some great entertainment on Christmas Day and that you found it fun and easy to take anywhere. We appreciate your patience with the delivery time as well, and we’re happy it still made it in time to be enjoyed over the holidays. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Martim, Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologize for the frustration caused, particularly around your cancellation request and the lack of response you received. We understand how disappointing it is to feel ignored, especially after reaching out multiple times. Over the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and tracking updates. We want to reassure you that we take these concerns seriously and are working to improve both our response times and customer support processes. If your order has not yet been resolved, please contact us again and we will prioritize your order. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi DN, Thanks for your message, and we’re genuinely grateful you took the time to update us. We’re sorry again for the delay you experienced, we understand how frustrating that must have been while you were waiting, and we appreciate your patience more than you might think. It’s really good to hear that both sets arrived safely and that the game ended up being fun for all ages. That honestly means a lot to us, especially after the concerns you had during delivery. Thanks again for sticking with it and for your honest feedback , we do take it seriously and we’re always working to do better. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi There, Thank you so much for your kind message. We’re really glad to hear that your order arrived safely on Christmas Eve as promised. We completely understand your initial concern about timing for a Christmas delivery, and we truly appreciate your patience throughout the process. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. It’s great to know that the regular updates helped keep you informed and reassured along the way. We’re very grateful for your support and for taking the time to share your experience with us. It means a lot, and we’re happy we could be part of making your Christmas a little more special. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi John, We’re really sorry to hear your experience wasn’t what you expected, and we truly appreciate you taking the time to leave feedback. We’re a legitimate business, and we’re really glad to hear the game works as intended and is enjoyable for all ages. We also appreciate your honest comments about delivery time and the product being smaller than expected. During the holiday period, we experienced a sudden increase in orders, which affected delivery times and updates. We’re genuinely grateful for your patience and understanding during that time, and we’re working hard to improve this going forward. Your feedback means a lot to us and will help us improve both our product information and overall customer experience. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Maree, Thank you so much for your lovely review! We’re really happy to hear you’re enjoying the game and that the updates helped keep you informed through delivery 😊 We also truly appreciate your understanding regarding the delay and your kind words about the product itself. It means a lot to our team. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Ricardo, Thank you so much for your review! We’re glad to hear you’re enjoying the game and that it lived up to your expectations 😊 We also appreciate your patience with the delivery and your recommendation—it really means a lot to us. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Marcia, Thank you so much for taking the time to share your experience, we really appreciate it. We’re genuinely glad to hear the game has been such a big hit with you and your grandkids, and that it’s bringing you all so much enjoyment. We’re also very grateful for your patience with the delivery time. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. We understand that waiting can be frustrating, especially when you’re looking forward to using it, and your feedback helps us keep improving how we operate. Thanks again for your support and for choosing us, it means a lot to the small team behind this. Kind regards, MagnetChess